Seasonal Admin & Customer Support Officer

Too Hot To Handle; Geelong; On-site; AUD 45,000 - 65,000; Full time

Job summary

Too Hot To Handle is seeking an Administration Officer for a busy summer period in Geelong. You will support the admin team with calls, quotes, scheduling, data entry, and customer communication to ensure operations run smoothly during peak periods.

This role requires prior admin or reception experience, proficiency with Microsoft Office and Google Docs, a professional phone manner, and keen attention to detail. HVAC or ServiceM8 familiarity is a plus in this team-oriented environment.

Qualifications

• Previous administration or reception experience highly regarded.
• Must have experience in Microsoft Office suite and Google docs suite.
• A friendly and professional phone manner.
• Strong customer service and communication skills.
• Good computer and data entry skills.
• Strong organisation and attention to detail.
• The ability to prioritise tasks in a busy environment.
• Confidence learning new systems and processes.
• A flexible, positive and team focused attitude.
• HVAC experience or Service M8 familiarity will also be highly regarded.

Responsibilities

• Answering incoming calls and customer enquiries
• Booking customer servicing and installs
• Assisting with scheduling
• Responding to emails and online enquiries
• Updating customer and job information
• Supporting the quoting team with building job cards and sending quotes
• Liaising with customers and field team
• Data entry and monitoring of job statuses
• Providing additional support as required

Skills

Administration experience

Customer service

Phone manner

Data entry

Organisational skills

Attention to detail

Prioritising tasks

Team oriented

HVAC experience

ServiceM8 familiarity

Tools

Microsoft Office

Google Docs

ServiceM8

Job description

Too Hot To Handle is seeking an Administration Officer for a busy summer period in Geelong. You will support the admin team with calls, quotes, scheduling, data entry, and customer communication to ensure operations run smoothly during peak periods.

This role requires prior admin or reception experience, proficiency with Microsoft Office and Google Docs, a professional phone manner, and keen attention to detail. HVAC or ServiceM8 familiarity is a plus in this team-oriented environment.