Administration Officer - Reception

Lutheran Services Australia; Gold Coast City; On-site; AUD 22,000 - 25,000; Part time

Benefits offered by this job

Salary Packaging Benefits

Staff Discounts & Benefits

Fitness Passport

Employee Assistance Program

No weekends

Job summary

Lutheran Services Australia is seeking an experienced Administration Officer at St Andrews Aged Care, Tallebudgera, QLD. The role focuses on welcoming residents and visitors, handling front desk tasks, and delivering efficient administrative support in a busy aged care setting.

The position offers part-time hours, with a friendly, supportive team, salary packaging, staff discounts and a strong emphasis on a welcoming environment for residents and families.

Qualifications

• Experience in front-of-house/reception and resident/family contact.
• Strong organisational skills and attention to detail.
• Ability to manage multiple tasks in a busy front office.
• Friendly, welcoming demeanor and team player.

Responsibilities

• Be the first point of contact for residents, families, visitors and contractors with friendly, professional service.
• Manage incoming calls, emails and enquiries and direct to appropriate departments.
• Provide reception, visitor management and administrative support for day-to-day operations.
• Maintain accurate records, data entry, filing systems and confidential documentation.
• Assist with admissions, bookings, appointments and general service administration.
• Support/accounts administration, including invoice processing and supplier enquiries.
• Coordinate mail distribution and office communications.
• Assist with rostering, record maintenance and audit administration support.
• Monitor and order stationery and office supplies.
• Build positive relationships with residents, families and stakeholders.

Skills

Customer service

Front desk / Reception

Data entry

Administration

Office software

Tools

Microsoft Office

Email management

Reception software

Job description

This position requires an experienced Administration Officer to manage front‑of‑office tasks and be the first point of contact for residents, families, and visitors.

Location: St Andrews Aged Care, Tallebudgera, QLD

Employment Type: Part time - 28hrs/fortnight

Remuneration: $30.58 ph + Super + Salary Packaging + Staff Discounts & Benefits

About The Role

This role is more than admin, it’s about being the first smile, first hello, and first point of support for residents, families, and visitors in our reception. We’re looking for someone who enjoys being at the centre of things, keeping the front office running smoothly while creating a welcoming and organised environment.

What You’ll Be Doing (day To Day)

• First point of contact for residents, families, visitors and contractors, delivering friendly and professional customer service.
• Manage incoming calls, emails and enquiries, directing requests to the appropriate departments.
• Provide reception, visitor management and administrative support to ensure the smooth day‑to‑day operation of the service.
• Maintain accurate records, data entry, filing systems and confidential documentation.
• Assist with admissions, bookings, appointments and general service administration.
• Support accounts administration, including invoice processing and supplier enquiries.
• Coordinate mail distribution, service communications and office correspondence.
• Assist with rostering, record maintenance and audit administration support.
• Monitor and order stationery and office supplies to maintain stock levels.
• Build positive relationships with residents, families and stakeholders while promoting a welcoming environment.

What Makes You a Great Fit

• You enjoy working with people and creating a positive first impression
• Strong organisation and attention to detail
• Comfortable managing multiple tasks in a busy front office
• Confident with phone calls, admin systems, and general office tasks
• A team player who can also work independently

Why You’ll Love Working With Us

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts: on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Program for wellbeing support.
• Fitness Passport: Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career
• Consistent, family-friendly hours - no weekends
• A role with purpose - you’re part of residents’ everyday experience

About Us

Lutheran Services is a not-for-profit organisation with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values kindness, integrity, empowerment and innovation.

Part of Lutheran Services, St Andrews Aged Care in Tallebudgera is a warm and welcoming community, focused dignity, connection, and high-quality care to our residents.