Administration Officer - Reception

Lutheran Services; Gold Coast City; On-site; AUD 22,000 - 24,000; Part time

Benefits offered by this job

Salary packaging

Health discounts

Employee assistance program

Fitness Passport

Training & development

Weekday hours

Purpose-driven role

Job summary

Lutheran Services' St Andrews Aged Care in Tallebudgera, QLD, is seeking an Administration Officer – Reception to run the front desk, greet residents, families and visitors, and ensure a welcoming, well‑organised reception area.

This role is part-time (28 hours per fortnight) with remuneration at $30.58 per hour plus super, salary packaging, staff discounts and benefits, and no weekend work.

Qualifications

• This position requires an experienced Administration Officer to manage front‑of‑office tasks and be the first point of contact for residents, families, and visitors.
• Strong organisation and attention to detail.
• Able to manage multiple tasks in a busy front office.

Responsibilities

• First point of contact for residents, families, visitors and contractors, delivering friendly and professional customer service.
• Manage incoming calls, emails and enquiries, directing requests to the appropriate departments.
• Provide reception, visitor management and administrative support to ensure the smooth day-to-day operation of the service.
• Maintain accurate records, data entry, filing systems and confidential documentation.
• Assist with admissions, bookings, appointments and general service administration.
• Support accounts administration, including invoice processing and supplier enquiries.
• Coordinate mail distribution, service communications and office correspondence.
• Assist with rostering, record maintenance and audit administration support.
• Monitor and order stationery and office supplies to maintain stock levels.
• Build positive relationships with residents, families and stakeholders while promoting a welcoming environment.

Job description

Administration Officer - Reception

Job No: STAAOR2621996 Location: Tallebudgera

Administration Officer – Reception

This position requires an experienced Administration Officer to manage front‑of‑office tasks and be the first point of contact for residents, families, and visitors.

Location: St Andrews Aged Care, Tallebudgera, QLD

Employment Type: Part time - 28hrs/fortnight

Remuneration: $30.58 ph + Super + Salary Packaging + Staff Discounts & Benefits

About The Role:

This role is more than admin, it’s about being the first smile, first hello, and first point of support for residents, families, and visitors in our reception. We’re looking for someone who enjoys being at the centre of things, keeping the front office running smoothly while creating a welcoming and organised environment.

What You’ll Be Doing (day to day):

• First point of contact for residents, families, visitors and contractors, delivering friendly and professional customer service.
• Manage incoming calls, emails and enquiries, directing requests to the appropriate departments.
• Provide reception, visitor management and administrative support to ensure the smooth day-to-day operation of the service.
• Maintain accurate records, data entry, filing systems and confidential documentation.
• Assist with admissions, bookings, appointments and general service administration.
• Support accounts administration, including invoice processing and supplier enquiries.
• Coordinate mail distribution, service communications and office correspondence.
• Assist with rostering, record maintenance and audit administration support.
• Monitor and order stationery and office supplies to maintain stock levels.
• Build positive relationships with residents, families and stakeholders while promoting a welcoming environment.

What Makes You a Great Fit:

• You enjoy working with people and creating a positive first impression
• Strong organisation and attention to detail
• Comfortable managing multiple tasks in a busy front office
• Confident with phone calls, admin systems, and general office tasks
• A team player who can also work independently

Why You’ll Love Working With Us:

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Cover, Energy, Appliances, Holidays, and more.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport:Stay active with discounted gym memberships for you and your family.
• Ongoing Training & Developmentopportunities to grow your career
• Consistent, family-friendly hours – no weekends
• A role with purpose – you’re part of residents’ everyday experience

About Us

Lutheran Services is a not-for-profit organisation with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values kindness, integrity, empowerment and innovation.

Part of Lutheran Services, St Andrews Aged Carein Tallebudgera is a warm and welcoming community, focused dignity, connection, and high-quality care to our residents.

We draw on our rich Lutheran tradition of caring for everyone - the individual, family and the community. We support older people, young people and their families, people living with a disability or mental illness, and families experiencing domestic violence and hardship.

We are committed to providing safe, respectful and inclusive environments where our staff, residents, clients, children and young people are protected from harm. Safeguarding children is everyone's responsibility, and we promote a culture where the safety, wellbeing and rights of children are always a priority.

Together with the congregations that founded us, we've been serving Queenslanders since 1935. We are a not-for-profit organisation with more than 2,200 dedicated people, working across more than 20 sites from South-East to Central Queensland.

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Questions

• Which of the following statements best describes your right to work in Australia? *
  • I am an Australian or New Zealand citizen or permanent resident.
  • I currently hold a valid working visa for Australia.
  • I do not hold a valid working visa for Australia.
• Do you have a valid current Police Check or NDIS Worker Screening Check ? *
  • I have a current Police Check or NDIS Worker Screen and can provide evidence
  • I do not have a current Police Check or NDIS but am prepared to obtain
  • I do not wish to obtain a Police Check or NDIS Worker Screen
• If you were referred to this position by a current Lutheran Services employee, please provide their name below or put N/A if you were not referred. *