Administration Officer - Home Care

Lutheran Services; Gympie Regional; On-site; AUD 47,000 - 62,000; Full time

Benefits offered by this job

Salary packaging

Staff discounts

EAP (Employee Assistance Program)

Fitness Passport

Training & development

Job summary

Lutheran Services in Gympie is seeking a compassionate Administration Officer to support our Zion Home Care team. In this role you’ll handle vital behind‑the‑scenes tasks that help older people remain independent at home and ensure smooth day‑to‑day operations.

You’ll provide administrative support, coordinate client services and staff rosters, process billing and invoices, maintain accurate records, and liaise with clients, residents and external providers to sustain high‑quality, compliant

Qualifications

• Strong customer service and administration skills with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to build positive relationships.
• Ability to work independently, use initiative and collaborate effectively within a team environment.
• Highly organised with strong time management skills and the ability to manage competing priorities.
• Willingness to learn and apply knowledge of the aged care and retirement living sector.
• Commitment to maintaining accurate records, compliance requirements and quality service standards.
• Current National Police Check or NDIS Worker Screening Check, or the ability to obtain and maintain both.

Responsibilities

• Provide administrative support to Home Care ensuring smooth day-to-day operations.
• Coordinate client services, staff rosters and schedules to support quality care delivery.
• Process billing, invoices, purchase orders and maintain accurate client and financial records.
• Build positive relationships with clients, residents, staff and external providers to enhance customer satisfaction.
• Contribute to efficient service delivery by managing enquiries, resolving issues and supporting continuous improvement.

Skills

Customer service

Administration

Communication

Time management

Organised

Teamwork

Job description

Support with Purpose – Join Our Zion Home Care Team as anAdministration Officer!

Location: Gympie, QLDEmployment Type: Full Time Remuneration: $39.91/hour + Super +Salary Packaging + Access to staff discounts & benefits

We're seeking a compassionate and detail-oriented Administration Officer to join our Home Care team. In this role you’ll play a vital behind-the-scenes role in supporting our services that help older individuals remain independent in their own homes. If you're organised, people-focused, and eager to contribute to meaningful care delivery, we’d love to hear from you!

About the Role:

The role involves regular client contact.

• Provide administrative support to Home Care ensuring smooth day-to-day operations.
• Coordinate client services, staff rosters and schedules to support quality care delivery.
• Process billing, invoices, purchase orders and maintain accurate client and financial records.
• Build positive relationships with clients, residents, staff and external providers to enhance customer satisfaction.
• Contribute to efficient service delivery by managing enquiries, resolving issues and supporting continuous improvement.

About You:

• Strong customer service and administration skills with exceptional attention to detail.
• Excellent verbal and written communication skills, with the ability to build positive relationships.
• Ability to work independently, use initiative and collaborate effectively within a team environment.
• Highly organised with strong time management skills and the ability to manage competing priorities.
• Willingness to learn and apply knowledge of the aged care and retirement living sector.
• Commitment to maintaining accurate records, compliance requirements and quality service standards.
• Current National Police Check or NDIS Worker Screening Check, or the ability to obtain and maintain both.

Why Choose Us?

• Salary PackagingBenefits:take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).
• Discounts:on Health Insurance, Energy, IT & Appliances, Travel & More.
• Employee Assistance Programfor wellbeing support.
• Fitness Passport– Stay active with discounted Gym Memberships for you and your family.
• Ongoing Training & Development opportunities to grow your career

Care with Compassion – Be the Heart of Our Community:

Lutheran Services is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values of compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

Part of Lutheran Services, Zion Home Care in Gympie is so much more than help at home. We want to support our clients to keep enjoying the lifestyle they love, in their own home.