Administration Officer (Nurse Led Walk-in Clinic)

Central Queensland Hospital and Health Service; Gladstone Regional; On-site; AUD 66,000 - 73,000; Full time

Benefits offered by this job

PD Opportunities

Flexible hrs

Salary Sacrificing

Parental Leave

EAP

Health Insurance Discount

Fitness Passport

Job summary

Central Queensland Hospital and Health Service – Gladstone QLD operates a Nurse Led Walk-in Clinic providing free, accessible care for adults and children over two with non-life-threatening injuries and illnesses. Open 7 days a week from 8am to 10pm, the clinic offers assessment, treatment and advice, alongside trauma-informed and women-focused services.

You will deliver efficient administrative support to the Practice Manager and clinical staff, manage registrations, appointments and referrals,

Qualifications

• Experience in a healthcare setting is highly regarded.
• Strong interpersonal communication and patient-facing skills.
• Ability to manage data, registrations, referrals, and scheduling with accuracy.

Responsibilities

• Deliver efficient, client-focused administrative support to the Practice Manager, clinical staff and wider multidisciplinary team.
• Manage client registrations, appointments, referrals and reception activities, ensuring a smooth experience for the community accessing the Nurse Led Clinic.
• Become a multi-skilled administrative team member, supporting a broad range of operational and business requirements across the seven-day service.
• Maintain strict confidentiality, accuracy and data integrity across client records, billing, scheduling systems and Queensland Health applications.
• Use strong communication, organisation and problem-solving skills to manage competing priorities, work collaboratively and independently, and adapt to a fast-paced environment.

Skills

Healthcare experience

Interpersonal skills

Organizational skills

Job description

Central Queensland Hospital and Health Service – Gladstone QLD

The Nurse Led Walk-in Clinic will provide free, accessible care for adults and children over two with non-life-threatening injuries and illnesses. Open 7 days a week from 8am to 10pm, the clinic will offer assessment, treatment and advice, alongside trauma-informed and women-focused services. By improving access to timely care in the community, the service aims to support better long-term health outcomes while helping reduce pressure on local hospitals.

About us:

The Nurse Led Walk-in Clinic will provide free, accessible care for adults and children over two with non-life-threatening injuries and illnesses. Open 7 days a week from 8am to 10pm, the clinic will offer assessment, treatment and advice, alongside trauma-informed and women-focused services. By improving access to timely care in the community, the service aims to support better long-term health outcomes while helping reduce pressure on local hospitals.

About the role:

• Deliver efficient, client-focused administrative support to the Practice Manager, clinical staff and wider multidisciplinary team.
• Manage client registrations, appointments, referrals and reception activities, ensuring a smooth experience for the community accessing the Nurse Led Clinic.
• Become a multi-skilled administrative team member, supporting a broad range of operational and business requirements across the seven-day service.
• Maintain strict confidentiality, accuracy and data integrity across client records, billing, scheduling systems and Queensland Health applications.
• Use strong communication, organisation and problem-solving skills to manage competing priorities, work collaboratively and independently, and adapt to a fast-paced environment.

About you:

• Experience in a healthcare setting is highly regarded, along with familiarity with hospital-based clinical information systems or similar technology.
• Strong interpersonal skills, with the ability to communicate clearly, manage conflict and treat patients, colleagues and stakeholders with respect.
• Ability to work collaboratively within a diverse multidisciplinary team while confidently managing tasks and achieving daily objectives independently.
• A resilient, adaptable and compassionate approach, with a strong understanding of how behaviour and communication impact others.

What we offer:

Total remuneration value of up to $72,520 p.a. is comprised of:

• An hourly rate between $40.17 - $44.67 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements:

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.

Applications close: Tuesday, 22 September 2026

#Gladstone