Administration Officer (Mt Isa) - Targeted

Legal Aid Queensland; Mount Isa City; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Generous salary packaging

5 weeks leave per year

36.25 hrs per week

12.75% employer super contributions

Study leave for approved work-related

Job summary

Legal Aid Queensland in Mount Isa is seeking an Administration Officer (Mt Isa) to provide high‑quality administrative support to the local office, handle client inquiries, coordinate court-related activities and support lawyers with case files.

You will engage with community agencies, government departments and rural Indigenous communities, manage calendars, arrange travel, and help ensure efficient service delivery in a challenging regional context.

Qualifications

• Administrative experience in a professional office environment.
• Experience supporting lawyers or legal teams is advantageous.
• Strong ability to communicate with diverse stakeholders and manage multiple tasks.

Responsibilities

• Act as a first point of contact and respond to telephone enquiries from clients, staff and external stakeholders.
• Coordinate administrative aspects of the Mount Isa office and liaise with agencies for Circuit Court activities.
• Develop partnerships with service providers to support rural and Indigenous communities.
• Provide support to lawyers with case files: research, report writing, archiving, data entry.
• Manage calendars and appointments, including interpreters, experts and travel arrangements.
• Organise court lists, materials, and direct clients at court; relay instructions to counsel.
• Compile briefs for counsel and gather material from police/prosecutions.
• Support the Principal Lawyer with travel bookings and equipment as directed.

Skills

Administrative experience

Secretarial experience

Stakeholder communication

Independent worker

Tools

Microsoft Office

Court/Legal admin software

Job description

Administration Officer (Mt Isa) - Targeted

Legal Aid Queensland is committed to building and maintaining a strong First Nations workforce and building our cultural capability. This is a targeted vacancy under section 105 of the Anti-Discrimination Act 1991. Aboriginal and Torres Strait Islander peoples are strongly encouraged to apply and may be prioritised in this process. Please note that this position is open to everyone and works with all clients and staff, not predominately or exclusively with First Nations clients and staff.

Legal Aid Queensland acknowledges and respects the Traditional Custodians of the land where our offices stand, and where we work to help disadvantaged Queenslanders uphold their legal rights in our justice system.

• There is one Permanent Full Time position.
• Reimbursement or payment of relocation costs may be considered on appointment of successful applicant in accordance with the Domestic Travelling and Appointment Expenses Directive 11/11.

The successful candidate will play an integral role in the following:

• Act as a first point of contact and respond to telephone enquiries from clients, staff and external stakeholders. This includes providing referral advice and helping clients prepare applications for Legal Aid.
• Coordinate and organise administrative aspects of the Mount Isa office regarding remote outreach services. This includes liaising and consulting with community agencies, peak bodies and government departments in relation to Circuit Court activities and schedules.
• Liaise with and develop effective partnerships with key service providers and community agencies to achieve a high level of interaction, support and communication to ensure the provision of appropriate services to rural and indigenous people of the Mount Isa District.
• Provide support to lawyers with administrative activities associated with case files including research; report writing; word processing; opening, closing and archiving files; data entry and searches.
• Provide support to lawyers with prioritising daily tasks and maintain appointments and calendars including scheduling appointments with clients, interpreters, experts and other relevant stakeholders. Also manage bookings for rooms, videoconferences and travel.
• Obtain court lists, organise material, coordinate and direct clients at court. Help counsel at conferences and attend court to take and relay instructions as required.
• Compile briefs for counsel including photocopying, indexing, typing instructions and collection of relevant police material from the police station or prosecutions.
• Support the Principal Lawyer with the administrative activities associated with their role such as maintaining equipment and supplies, travel bookings and other activities as directed.

About You:

• You have administrative and secretarial experience, can work independently, use information technology systems (eg. Microsoft Office) and learn organisation specific programs.
• You have knowledge of legal practices and processes across various jurisdictions (criminal law, family law, civil law, domestic violence and child protection matters) and understand social issues that relate to the Mount Isa and surrounding communities in North West Queensland.
• You can communicate effectively with stakeholders including clients with complex needs, and establish and maintain effective links and networks with relevant stakeholders; especially government departments, community agencies and rural and indigenous people.

What we offer you

• Generous salary packaging
• 5 weeks leave per year
• 36.25 hrs per week (full time hours)
• 12.75% employer super contributions
• Study leave for approved work-related courses.

For First Nations employees:

• First Nations mentoring
• Free confidential counselling sessions for your family with a First Nations provider
• WFH options and cultural leave
• Opportunities to consult on First Nations work being done
• Compulsory cultural awareness and safety training for all staff

Check out our First Nations Strategic Plan