Administration Officer (Mt Isa)

Legal Aid Queensland; Mount Isa City; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Generous salary packaging

5 weeks leave per year

36.25 hrs per week (full time hours)

12.75% employer super contributions

Study leave for approved work-related

Job summary

Legal Aid Queensland in Mount Isa invites applications for a Permanent Full Time administrative role supporting lawyers and clients across criminal, family, civil, domestic violence and child protection matters.

The role focuses on front-line client contact, referrals, and maintaining efficient office systems while coordinating outreach services with community agencies and government departments. A strong admin background is essential.

Qualifications

• Administrative and secretarial experience.
• Knowledge of legal practices and processes across jurisdictions (criminal, family, civil, domestic violence, child protection).
• Ability to communicate effectively with stakeholders including clients with complex needs.

Responsibilities

• Answer telephone enquiries from clients, staff and external stakeholders and provide referral advice.
• Assist lawyers with administrative activities including research, drafting, file management and data entry.
• Coordinate Mount Isa office administration and remote outreach services with community agencies and government departments.
• Support court-related activities, including preparing materials, organising lists and liaising with interpreters and other parties.
• Maintain calendars, schedule appointments, and manage room bookings and videoconferences.

Job description

• There is one Permanent Full Time position.
• Reimbursement or payment of relocation costs may be considered on appointment of successful applicant in accordance with the Domestic Travelling and Appointment Expenses Directive 11/11.

The successful candidate will play an integral role in the following:

• Act as a first point of contact and respond to telephone enquiries from clients, staff and external stakeholders. This includes providing referral advice and helping clients prepare applications for Legal Aid.
• Actively participate in the development, review, implementation and maintenance of internal systems, processes and work practices, identify areas for improvement and recommend, negotiate and implement enhancements to existing practices.
• Coordinate and organise administrative aspects of the Mount Isa office regarding remote outreach services. This includes liaising and consulting with community agencies, peak bodies and government departments in relation to Circuit Court activities and schedules.
• Liaise with and develop effective partnerships with key service providers and community agencies to achieve a high level of interaction, support and communication to ensure the provision of appropriate services to rural and indigenous people of the Mount Isa District.
• Provide support to lawyers with administrative activities associated with case files including research; report writing; word processing; opening, closing and archiving files; data entry and searches.
• Provide support to lawyers with prioritising daily tasks and maintain appointments and calendars including scheduling appointments with clients, interpreters, experts and other relevant stakeholders. Also manage bookings for rooms, videoconferences and travel.
• Help lawyers to prepare for matters including preparing correspondence, keeping detailed file notes, gathering personal information from clients, drafting affidavits and preparing summons/subpoenas.
• Liaise with the lawyer regarding case management and issues that have been identified on a file.
• Obtain court lists, organise material, coordinate and direct clients at court. Help counsel at conferences and attend court to take and relay instructions as required.
• Compile briefs for counsel including photocopying, indexing, typing instructions and collection of relevant police material from the police station or prosecutions.
• Support the Principal Lawyer with the administrative activities associated with their role such as maintaining equipment and supplies, travel bookings and other activities as directed.

About You:

• You have administrative and secretarial experience, can work independently, use information technology systems (eg. Microsoft Office) and learn organisation specific programs.
• You have knowledge of legal practices and processes across various jurisdictions (criminal law, family law, civil law, domestic violence and child protection matters) and understand social issues that relate to the Mount Isa and surrounding communities in North West Queensland.
• You can communicate effectively with stakeholders including clients with complex needs, and establish and maintain effective links and networks with relevant stakeholders; especially government departments, community agencies and rural and indigenous people.

What we offer you

• Generous salary packaging
• 5 weeks leave per year
• 36.25 hrs per week (full time hours)
• 12.75% employer super contributions
• Study leave for approved work-related courses.