Administration Officer Level 3 - Admissions/Bookings

NSW Health; Randwick; Presencial; AUD 60.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Salary packaging up to $9K living exp

$2.6K meal & entertainment

Novated Leasing

Discounted Private Health Insurance

Descripción de la vacante

NSW Health is seeking an Administration Officer Level 3 for Admissions/Bookings at Prince of Wales Hospital, Randwick. You will deliver efficient administrative support, manage patient enquiries, and coordinate theatre bookings and pre-admission assessments to ensure smooth patient flow.

The role emphasises accuracy, confidentiality, and teamwork within the Perioperative Department, with opportunities for professional development and employee wellbeing benefits.

Responsabilidades

• Provide efficient administrative and clerical support to the Perioperative Department at Prince of Wales Hospital.
• Coordinate patient admissions, theatre bookings, pre-admission and anaesthetic assessment appointments, and maintain accurate patient records.

Descripción del empleo

Administration Officer Level 3 - Admissions/Bookings

Administration Officer Level 3, Admissions/Bookings, Prince of Wales Hospital

Delivering exceptional administrative support to ensure seamless patient admissions, efficient theatre bookings and quality patient care.

• Financial benefits - Salary packaging options - Up to $9K for living expenses, $2.6K meal & entertainment, Novated Leasing; and Discounted Private Health Insurance.
• Work-life balance - Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
• Professional growth - Learning and development opportunities, including in-house training with RTO My Health Learning.
• Health & wellbeing - Discounted gym memberships with a Fitness Passport and Employee Assistance Program (EAP) for employees and family members.

The Role

The Administration Officer Level 3, Admissions/Bookings is responsible for providing efficient and effective administrative and clerical support to the Perioperative Department at Prince of Wales Hospital. The role involves managing patient enquiries regarding waiting times, processing and maintaining Recommendations for Admission (RFA) and Patient Health Questionnaires (PHQ), coordinating theatre bookings, pre-admission and anaesthetic assessment appointments, and maintaining accurate patient records and databases.

The position also provides support with patient admissions, medical records, outpatient appointments, interpreter bookings and general administrative duties. The successful applicant will demonstrate a strong commitment to customer service, accuracy, confidentiality and teamwork, while ensuring compliance with hospital policies, work health and safety, infection control and quality improvement standards.

Where You'll be Working

Prince of Wales Hospital and Community Health Service is a Level 6 Tertiary Referral Hospital with an inpatient bed base of 370. Each year we care for more than 70,000 patients in our Emergency Department and have around 50,000 admissions to the inpatient units. POWH offers an outpatient service and rural outreach service and provides more than 900,000 occasions of non-admitted patient care each year, including innovative virtual models of care. We have transitioned the majority of inpatient units and wards to the Acute Services Building (ASB) including a state of the art Emergency Department and Intensive Care Unit. POWH provides an exceptional staff experience and enhanced patient and family outcomes as a result of the provision of person-centred care.

Randwick Local council is renowned for our world-class beaches and supported by cafes and restaurants to tickle your taste-buds, Randwick’s fascinating coastline and atmosphere will have you in awe the minute you arrive. Offering a mix of historic buildings, impressive beaches and coastal walks coupled with boutique restaurants, transport links and a vibrant nightlife, you’ll never be short of things to do in this progressive community.

Selection Criteria

To be considered for this position, please ensure you address the below questions as thoroughly as possible.

• Please describe a time when you provided high-quality customer service in a busy environment. How did you ensure effective communication with patients, staff, or stakeholders, including over the phone?
• Can you provide an example of how you managed competing priorities while maintaining a high level of accuracy and attention to detail? Include how you approached problem-solving in this situation.
• Describe your experience using patient administration systems (such as IPM, EMR, or similar) and your understanding of medical terminology and relevant policies (e.g. waiting times or elective surgery). How have you applied this knowledge in your role?

Information for Applicants:

• An eligibility list may be created for future vacancies
• Employment of a temporary visa holder may only occur if no suitable permanent resident or citizen of Australia has been identified for this position following suitable labour market testing.
• Applicants will be assessed against the essential requirements and selection criteria contained within the position description
• Recommended applicants will be reviewed for compliance with NSW Health policy directiveOccupational Assessment, Screening and Vaccination against Specific Diseasesfor all positions prior to offer
• We do have an Aboriginal Workforce Team that can also provide support(***************@health.nsw.gov.au)and for additional information please visit ourStepping Up Website

Reasonable Adjustments

NSW Health recognises everyone is unique, and that you may require some adjustments to ensure you have the best opportunity to apply. If we can make some adjustments to the NSW Health recruitment/interview process, then please email***************@health.nsw.gov.auand let us know.

Adjustments may include but are not limited to, physical requirements, interview setups and specific interview availability times where required.

We embrace diversity as our strength and are committed to maintaining an inclusive and collaborative work environment. Our workplaces are welcoming and safe for all our employees, irrespective of their unique characteristic including age, ethnicity, cultural or spiritual background, gender identity, disability, education and social-economic status. Read about our Diversity, Inclusion and Belonging Strategy for more information.

OurCOREValues are Collaboration, Openness, Respect and Empowerment and have been created by employees for employees and help define how we work and to inspire positive interactions in the workplace.