Administration Assistant - Home Care

Lutheran Services; Toowoomba Regional; On-site; AUD 41,000 - 43,000; Part time

Benefits offered by this job

Salary Packaging

Staff discounts & benefits

Job summary

Lutheran Services, Salem Home Care in Toowoomba, Queensland, seeks an Administration Assistant for a part-time max-term contract until 31 May 2027. You will support the Home Care Manager, handle client inquiries, and manage documents while ensuring compliance with care requirements.

A patient, organised individual with MS Office skills will thrive in this role. Responsibilities include in-office and community visits, data handling, and contributing to service improvements.

Qualifications

• Strong customer service and administrative background.
• Proficient with Microsoft Word, Excel and Outlook.
• Experience/understanding of working in aged care industry is desirable.
• Strong organisational and time management skills with ability to prioritise.
• Well-developed interpersonal skills and professional demeanour.
• Must maintain a valid Police Check or NDIS Worker Screening Clearance.
• Valid Queensland Driver’s Licence.

Responsibilities

• Support the Home Care Manager in delivering prompt and accurate responses to service requests and stakeholders.
• Take and triage all inquiries, directing them appropriately and communicating effectively with relevant stakeholders.
• Administrative tasks including document management, filing, archiving, document preparation, mail distribution, and maintaining contractor database information.
• Contribute to continuous improvement ideas for the team and ensure compliance with home care requirements.
• Perform any other duties as reasonably directed or required.

Skills

Customer service

Administrative support

Microsoft Word

Microsoft Excel

Microsoft Outlook

Communication

Time management

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Support with Purpose – Join Our Salem Home Care Team as an Administration Assistant!

Location: Toowoomba, QLD
Employment Type: Part Time Max Term Contract Until 31 May,27
Work Hours: Monday to Friday - 8.30am to 2.30pm (Working hours may vary, with additional hours may require during the contract period.)
Remuneration: $29.45 - $31.46 per hour + Super +Salary Packaging + Access to staff discounts & benefits

We're seeking a compassionate and detail-oriented Administration Assistant to join our Home Care team. In this role you’ll play a vital behind-the-scenes role in supporting our services that help older individuals remain independent in their own homes. If you're organised, people-focused, and eager to contribute to meaningful care delivery, we’d love to hear from you!

About the Role:

The role involves regular client contact, both in person at the office and through visits to clients in the community.

• Support the Home Care Manager in delivering prompt and accurate responses to service requests and stakeholders.


• Take and triage all inquiries, directing them appropriately and communicating effectively with relevant stakeholders.


• Administrative tasks including document management, filing, archiving, document preparation, mail distribution, and maintaining contractor database information.


• Contribute to continuous improvement ideas for the team and ensure compliance with home care requirements.


• Perform any other duties as reasonably directed or required.

About You:

• Strong customer service and administrative background.


• Proficient in Microsoft products such as Word, Excel and Outlook.


• Experience and/or understanding of working in aged care industry


• Strong organisational and time management skills with the ability to prioritise and manage multiple and competing work tasks.


• Well-developed interpersonal skills and professional demeanour.


• Must maintain a valid Police Check or NDIS Worker Screening Clearance.


• Valid Queensland Driver’s Licence

Why Choose Us?

• Salary Packaging Benefits: take home more pay (up to $15,900 tax-free + $2,650 meals & entertainment).


• Discounts: on Health Insurance, Energy, IT & Appliances, Travel & More.


• Employee Assistance Program for wellbeing support.


• Fitness Passport – Stay active with discounted Gym Memberships for you and your family.


• Ongoing Training & Development opportunities to grow your career

Care with Compassion – Be the Heart of Our Community: Lutheran Services

is a not-for-profit organization with a proud 90-year history of providing exceptional care and support to communities across Queensland. With 12 residential aged care facilities, we are dedicated to enhancing the quality of life for our residents while upholding our values of compassion, integrity, and excellence. Our services extend beyond aged care to include retirement living, home care, disability support, mental health, and family services, always placing the wellbeing of our residents and clients at the heart of everything we do.

Part of Lutheran Services, Salem Home Care in Toowoomba is so much more than help at home. We want to support our clients to keep enjoying the lifestyle they love, in their own home.