Administration Officer - Emergency Department

Queensland Government; Bundaberg; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Salary packaging

Leave entitlements

Flexible work arrangements

Professional development funding

wellbeing benefits

Job summary

Darling Downs Health is seeking an Administration Officer for the Emergency Department to help keep patient journeys running smoothly. In this role you will coordinate information, maintain accurate records, and provide responsive support to patients, families and clinical teams in a fast-paced environment.

You will bring strong administration, attention to detail, and compassionate, patient-centred service to a team committed to safe, connected care.

Qualifications

• Experience in administrative roles within healthcare is desirable.
• Good data entry accuracy and attention to detail.
• Ability to communicate clearly with patients, families and clinical staff.

Responsibilities

• Be the first point of contact for patients, families and visitors.
• Ensure patient information, admissions and records are accurate and accessible.
• Support nurses, doctors and multidisciplinary teams with efficient administrative coordination.
• Identify opportunities to improve processes and strengthen service delivery.

Skills

Administration

Customer service

Data entry

Attention to detail

Communication

Education

Certificate III in Business Administration

Tools

Microsoft Office

Job description

What your day could look likeAs an Administration Officer - Emergency Department, you'll help keep patient journeys running smoothly by providing responsive support to patients, visitors and clinical teams. From coordinating essential information to ensuring records and processes are accurate, you'll contribute to quality care and a positive experience for everyone who enters the department.Every day, you'll contribute by:Creating a welcoming and professional first point of contact for patients, families and visitors.Ensuring patient information, admissions and records are accurate, compliant and readily available to support care.Supporting nurses, doctors and multidisciplinary teams with efficient administrative coordination in a busy environment.Identifying opportunities to improve processes, share knowledge and strengthen service delivery across the hospital.Let's talk about you!You're someone who stays calm under pressure, enjoys helping people and takes pride in getting the details right. You build trust through compassion, integrity and respect, while adapting confidently to changing priorities. Whether supporting a patient during a stressful moment or assisting colleagues behind the scenes, you'll find purpose in helping deliver safe, connected and efficient healthcare for your community.Here's what will help you thrive in this role:Strong administration, customer service and data entry skills with excellent attention to detail.The ability to manage competing priorities and work effectively in a fast-paced environment.Confident communication skills and a genuine commitment to patient-centred service.The ability to work both independently and collaboratively within a multidisciplinary team.You'll stand out from the crowd if you have experience in a healthcare setting and/or knowledge of hospital information systems and Microsoft Office applications.Above all, you'll bring compassion, integrity, dignity, innovation and courage while supporting better outcomes for patients, teams and the community.Why Join Darling Downs Health?At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region, from Taroom in the north to Texas in the south, our purpose is to ensure accessible and sustainable care. It's complex, challenging work that makes a real difference - and the career possibilities are endless.Whether you're a doctor, nurse, allied health professional, facilities team member, or administrator, you'll see your impact firsthand. Here, you'll find opportunities that simply don't exist elsewhere: the chance to lead initiatives, develop specialties, and embrace responsibilities that would take years to access in larger health services.Darling Downs Health is where you can step up sooner, grow faster, and help shape the future of care across our region.Your career at Darling Downs Health also comes with meaningful rewards:Maximise your take-home pay with salary packaging and generous leave entitlementsEnjoy flexible work arrangements that support balance and varietyAccess professional development funding, study leave and clear career pathwaysBe part of a diverse and inclusive culture that values learning and collaboration.Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.For a full list of benefits, visit: Darling Downs Health BenefitsYour future is here. Where are you?If you're ready to make a meaningful impact and grow your career in a place that values people and purpose, we'd love to hear from you.Click 'Apply Now' to submit your application and upload the requested documents.Find out more about us!Visit our careers site to learn more about working with Darling Downs Health:www.health.qld.gov.au/darlingdownsWork with Us | Rural#WorkDDHHS #OpportunityImpact #TheyreHereThis work is licensed under a Creative Commons Attribution 3.0 Australia License.