Administration Officer (Biloela Maternity)

Queensland Government; Rockhampton Regional; On-site; AUD 93,000 - 114,000; Full time

Benefits offered by this job

Professional development opportunities

Work-life balance and variety

Salary sacrificing options

Paid parental leave

Employee Assistance Program (EAP)

Private health insurance discount

Fitness Passport

Job summary

Queensland Government's Biloela Maternity Service seeks an organised administrative and operational support officer to keep antenatal, birth and postnatal services running smoothly. You will manage reception, appointments and confidential records, while supporting staff and women and families with a warm, professional approach.

The role requires multitasking across records, referrals, billing and governance, plus coordinating supplies and service communications.

Qualifications

• Can juggle competing priorities and take initiative.
• Confident navigating Outlook, Word and Excel, HBCIS and other clinical systems.
• Enjoy collaborating with midwives, medical staff and external partners.
• Able to manage records, appointments and documentation in a busy healthcare setting.

Responsibilities

• Coordinate reception, appointments, enquiries and switchboard services.
• Manage maternity records, referrals and governance processes.
• Coordinate supplies, stock, repairs and maintenance; support community engagement.
• Assist with documentation, minutes and action tracking.

Skills

Prioritization

Problem solving

Communication

Team collaboration

Tools

Outlook

Word

Excel

HBCIS

Job description

About us

At Biloela Maternity Service, women and families are at the heart of everything we do. Our dedicated team provides woman-centred maternity care across pregnancy, labour, birth and the postnatal period, with access to a dedicated birth suite, postnatal ward and antenatal clinic. Midwives and Medical Officers work together as one team, creating continuity of care and building strong relationships with women and families along the way. From Midwifery Group Practice to culturally responsive, evidence-based care, we're committed to keeping care safe, personal and connected.

About the role

Keep the wheels turning. Provide high-quality administrative and operational support across antenatal, birth and postnatal services, helping the Biloela Maternity Service run smoothly and efficiently.

Be the welcoming face. Coordinate reception, appointments, enquiries, telephone and switchboard services, providing friendly, responsive and confidential support to women, families, staff and other stakeholders.

Own the details. Manage maternity records, referrals, correspondence, clinical information systems, databases, reporting, billing and governance processes, making sure information is accurate, up to date and where it needs to be.

Make things happen behind the scenes. Coordinate supplies and equipment, monitor stock, organise repairs and maintenance, support service communications and community engagement, and help coordinate care and follow-up for private women and babies returning to the local area.

About you

• Can juggle competing priorities, use your initiative, solve problems and know when to take action or elevate an issue.
• Confident navigating Microsoft Outlook, Word and Excel, HBCIS and other clinical, reporting and database systems, with a sharp eye for accurate data and records.
• Enjoy working alongside midwives, Medical Officers, allied health professionals, managers, external providers and community partners to keep things moving.
• From coordinating appointments and managing records to preparing documentation, taking minutes and keeping action items on track, you’re comfortable keeping multiple plates spinning in a busy healthcare environment.

What we offer

Total remuneration value of up to $103,600 p.a. is comprised of:

• An hourly rate between $41.17 - $45.79 p.h.
• 12.75% employer superannuation contribution
• 17.5% leave loading

Additional Benefits:

• Ongoing Professional Development and Education Opportunities
• Flexible Work-Life Balance and Variety
• Generous Salary Sacrificing Options
• Paid Parental Leave
• Employee Assistance Program (EAP)
• Discounted Private Health Insurance
• Fitness Passport

Vaccine Preventable Diseases (VPD) requirements

It is a condition of employment for this role for the employee to be, and remain, vaccinated against vaccine preventable diseases as listed on the Role Description.