Administration Support - NDIS

Concept Care Disability Solutions; Sydney; On-site; AUD 70,000 - 90,000; Full time

Job summary

Concept Care Disability Solutions in Gregory Hills NSW is seeking a motivated Business Support Officer to join our operations team. You will support service delivery, coordinate projects, and ensure the smooth day-to-day functioning of our organisation.

You will manage relationships with participants, families, staff, maintain CRM and SharePoint records, and provide executive and administrative support including diary and inbox management.

Qualifications

• Minimum of 2 years' experience in executive support or similar role.
• Excellent organisational and time management skills.
• Strong administrative, communication and interpersonal skills.

Responsibilities

• Prepare and manage NDIS service agreements, referrals, and incident documentation.
• Coordinate operational projects, audits, and compliance activities.
• Liaise with participants, families, support coordinators, and internal stakeholders.
• Maintain CRM systems, SharePoint, and organisational records for audit readiness.
• Provide executive and administrative support, including diary and inbox management.
• Ensure timely completion of tasks and reporting requirements.
• Identify opportunities for process improvement and contribute to efficiencies.
• Support business initiatives and projects as required.

Skills

Executive support

Time management

Communication

Interpersonal skills

Attention to detail

Prioritisation

Tools

Microsoft Office Suite

CRM systems

SharePoint

Job description

Concept Care Disability Solutions – Gregory Hills NSW

At Concept Care Disability Solutions, we believe every person deserves the opportunity to live a meaningful and fulfilling life. We are a growing, values-driven organisation committed to providing exceptional, person-centred support to people living with disability across Sydney.

Our team is passionate, collaborative, and dedicated to making a positive impact every day. We foster a workplace culture built on respect, accountability, innovation, and genuine care for both our participants and our employees.

The Opportunity

We are seeking a motivated, organised, and proactiveBusiness Support Officer (BSO)to join our dynamic team in Gregory Hills.

This is much more than an administrative position. As a key member of our operations team, you will play an important role in supporting service delivery, assisting leadership, coordinating projects, and ensuring the smooth day-to-day functioning of our organisation.

If you enjoy variety, thrive in a fast-paced environment, and take pride in delivering high-quality work, we'd love to hear from you.

Key Responsibilities

• Prepare and manage NDIS service agreements, referrals, and incident documentation
• Coordinate operational projects, audits, and compliance activities
• Liaise with participants, families, support coordinators, allied health professionals, and internal stakeholders
• Maintain CRM systems, SharePoint, and organisational records to ensure compliance and audit readiness
• Provide executive and administrative support, including diary and inbox management
• Ensure timely and accurate completion of administrative tasks and reporting requirements
• Identify opportunities for process improvement and contribute to operational efficiencies
• Support business initiatives and projects as required

About You

You are a highly organised professional who enjoys working collaboratively while taking ownership of your responsibilities.

To be successful in this role, you will have:

• A minimum of 2 years' experiencein executive support, business administration, operations coordination, client services, or a similar role
• Excellent organisational and time management skills
• MUST have a strong administrative, communication and interpersonal skills
• High attention to detail and accuracy
• The ability to manage competing priorities in a busy environment
• Confidence using Microsoft Office Suite, CRM systems, and digital platforms
• Knowledge of the NDIS and disability sector

Performance Expectations

This role includes clear performance measures, including:

• Appointments scheduled within 24 hours where applicable
• High levels of documentation accuracy and compliance
• Timely project and CRM updates
• Stakeholder enquiries responded to within one business day
• Continuous contribution to process improvement initiatives

What We Offer

• A supportive and collaborative team environment
• Meaningful work that positively impacts the lives of people with disability
• Opportunities for professional development and career growth
• A leadership team that values initiative, innovation, and continuous improvement
• The chance to be part of a growing organisation with a strong reputation for quality support

Diversity and Inclusion

Concept Care Disability Solutions is committed to creating an inclusive and diverse workplace where everyone feels valued, respected, and empowered to succeed.

We strongly encourage applications fromAboriginal and Torres Strait Islander peoples, culturally and linguistically diverse communities, LGBTQIA+ individuals, and people of all ages and backgrounds.

We recognise the unique strengths and perspectives that a diverse workforce brings and are committed to fostering a culturally safe and inclusive environment for both employees and participants.

Please note:Applicants must have full working rights in Australia and be willing to obtain or hold a current NDIS Worker Screening Check and Working with Children Check (WWCC)