Administration Officer

Queensland Government; Townsville City; On-site; AUD 62,000 - 70,000; Full time

Job summary

Townsville University Hospital Emergency Department, part of the Queensland Government, is seeking an Administration Officer to provide responsive administrative support in a busy ED. You will welcome patients, maintain records, handle enquiries and support patient flow alongside clinical and administrative teams.

This VPD risk role requires participation in continuous shift work (day/afternoon/night, weekends/public holidays) and is subject to pre-employment checks.

Responsibilities

• Welcome and assist patients and visitors
• Maintain accurate patient information and respond to enquiries
• Work closely with clinical and administrative teams to support patient flow and day-to-day operations

Job description

About the work unit / facility

The Townsville University Hospital Emergency Department provides care to approximately 90,000 patients each year and operates 24 hours a day. Clinical Information Administrative Services provides responsive administrative support to the Emergency Department, supporting patients, clinical staff and effective day-to-day service delivery.

About your new employer

Supportive Workplace Culture and Regional Advantage

A strong community-driven culture makes our organisation an attractive workplace, fostering collaboration, inclusion, and professional support. We balance metro-level healthcare opportunities with a regional feel, offering short commutes, access to rural and urban facilities, and a close-knit professional network. Employees experience a unique blend of career growth and lifestyle flexibility without the hustle of larger cities.

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the locations found within the Townsville HHS region provides vibrant and unique communities, affordable living, outdoor adventures, and a relaxed lifestyle. Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment.

Competitive salary and benefits

Generous remuneration package value up to $65,432 p.a. comprising:

• Salary range: $41.17 to $45.79 p.h. (AO3)
• 4 to 6 weeks annual leave with 14%-17.5% loading
• 12.75% employer contribution to superannuation
• District - Northern Division - East allowance
• Plus Salary Sacrificing options may be available

About your opportunity

Join the Clinical Information Administrative Services as an Administration Officer and provide responsive administrative support within the busy Emergency Department at Townsville University Hospital. You'll welcome and assist patients and visitors, maintain accurate patient information, respond to enquiries and work closely with clinical and administrative teams to support patient flow and effective day-to-day operations.

Requirements

• Participation in continuous shift work, including day, afternoon and night shifts, weekends and public holidays
• This is a Vaccine Preventable Disease (VPD) risk role.
• Probation period may apply.
• Pre-employment checks will be conducted.
• Please refer to the Role Description for further details.

Application information

Enquiries are welcome; for a confidential discussion please contact: Torrie Gibb on [phone].

Applications close: Sunday, 20 September 2026.

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.