Administration Support Officer

Queensland Government; Townsville City; On-site; AUD 82,000 - 91,000; Full time

Benefits offered by this job

Generous leave entitlements

12.75% employer superannuation

Salary sacrificing options may be able

Flexible work arrangements

Job summary

Townsville Information and Technology Unit within the Queensland Government is seeking an experienced administrator to lead high-level administrative support and to develop efficient processes. The role involves quality review of processes, coordinating documents, agendas and minutes, and ensuring confident liaison with clients and staff at all levels.

The ideal applicant will demonstrate advanced computer skills, strong written and verbal communication, and the ability to work autonomously in a

Qualifications

• Ability to provide high quality organisational, administrative support to an Information Technology team.
• Advanced computer skills and file management using appropriate software.
• Strong interpersonal and written/oral communication, with confidentiality awareness.
• Ability to plan, meet deadlines and prioritise workloads autonomously.
• Good knowledge of modern Human Resource practices, OH&S, EEO and industrial relations.

Responsibilities

• Lead and provide high-level administrative support for Townsville Information and Technology Unit.
• Develop administrative processes and quality review of such processes.
• Coordinate complex documents, agendas, minutes and correspondence for the IT team.
• Liaise with clients and staff at all levels, using discretion and respecting confidentiality.

Job description

About your new employer

Career Growth and Development We support career progression with structured pathways, secondment opportunities, and access to education and training programs. Whether specialising in a clinical field, upskilling in Digital Health, or transitioning to leadership roles, employees benefit from mentorship, professional development initiatives, and strong institutional partnerships with James Cook University (JCU).

Work/Life Balance and Lifestyle Benefits

Nestled within beautiful North Queensland, the rural, urban, country and coastal locations found within the Townsville HHS region provides vibrant and unique communities, affordable living with stunning landscapes, outdoor adventures, and a relaxed lifestyle.

Townsville HHS prioritises employee wellbeing, offering flexible work arrangements, stable job security, and a family-friendly environment. Staff benefit from regional opportunities while maintaining modern healthcare advantages.

Competitive salary and benefits

We offer attractive remuneration packages and generous leave entitlements.

Salary range: $81,649 to $90,801 p.a. (AO3)4 to 6 weeks annual leave with 14%-17.5% loading12.75% employer contribution to superannuationPlus Salary Sacrificing options may be available

About your opportunity

To lead and provide effective and efficient high-level administrative support, including the development of administrative processes, and quality review of such processes, for the Townsville Information and Technology Unit.

The ideal applicant will be someone who has proven ability and can demonstrate the following

• Demonstrated ability to provide high quality organisational, administrative support to an Information Technology team with ability to prepare complex documents, agendas, minutes and correspondence.
• Demonstrated advanced computer skills and file management utilising appropriate software.
• Demonstrated advanced interpersonal skills and proven effective communication skills, both oral and written including the ability to liaise with clients and staff at all levels, using tact and respecting clients' confidentiality and interests.
• Demonstrated ability to plan, meet deadlines and prioritise workloads whilst working autonomously, and to be flexible in a changing team work environment.
• Demonstrated ability to utilise discretion in a decision maker role in the absence of other staff of the Information Technology Team.
• Good knowledge of modern Human Resource practices, including occupational health and safety, equal employment opportunity and industrial relations.

Requirements

Probation period may apply. Pre-employment checks will be conducted. Please refer to the Role Description for further details.

Applications close: Tuesday, 22 September 2026.