Administration Officer

Darling Downs Hospital & Health Service; Toowoomba Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Salary packaging

Flexible work arrangements

Professional development funding

Career pathways

Wellbeing benefits

Job summary

Darling Downs Hospital & Health Service – Toowoomba QLD is seeking an Administration Officer to help keep specialist healthcare services running smoothly by managing referrals, coordinating appointments and supporting accurate patient information.

You will contribute daily with efficient referral processes, responsive customer service, accurate data records and collaboration with colleagues to keep services on track.

Qualifications

• Experience providing administrative support in a fast-paced environment.
• High level of accuracy in data entry and record-keeping.
• Excellent communication and customer service skills.
• Strong organisational skills with the ability to prioritise and meet deadlines.

Responsibilities

• Support efficient referral and appointment processes for specialist services.
• Provide responsive, compassionate service to patients, clinicians and external partners.
• Maintain accurate patient records and data for informed decisions.
• Collaborate with team members to solve problems and keep services running smoothly.

Skills

Administrative support

Data entry

Communication

Organisational skills

Tools

Microsoft Office

Job description

Darling Downs Hospital & Health Service – Toowoomba QLD

As an Administration Officer, you'll help keep specialist healthcare services running smoothly by ensuring patients, clinicians and service providers stay connected. From managing referrals and coordinating appointments to supporting accurate patient information, you'll be part of a team that helps patients access the right care at the right time.

Every day, you'll contribute by:

• Supporting efficient referral and appointment processes that improve access to specialist services for patients.
• Providing responsive, compassionate customer service and information to patients, clinicians and external partners.
• Maintaining accurate records and data that support informed decisions, service quality and patient outcomes.
• Working collaboratively with colleagues to solve problems, meet priorities and keep services running effectively.

Let's talk about you!

You're someone who combines attention to detail with genuine care for people. You stay calm in a busy environment, communicate confidently and take pride in delivering high-quality service. Whether you're supporting a patient with an enquiry, coordinating information across teams or managing competing priorities, you know that your work helps create a positive experience for people accessing healthcare. You're motivated by purpose, value teamwork and enjoy contributing to a service that makes a real difference in the community.

Here's what will help you thrive in this role:

• Experience providing administrative support in a fast-paced environment.
• Strong data entry, computer and Microsoft Office skills with a high level of accuracy.
• Excellent communication and customer service skills, including the ability to handle sensitive information professionally.
• Strong organisational skills with the ability to prioritise work, solve problems and meet deadlines.

You’ll stand out from the crowd if you have experience in a healthcare or specialist outpatient setting and/or familiarity with patient administration systems and referral management processes.

Above all, you’ll bring compassion, integrity, dignity, innovation and courage to the way you work and support others.

Why Join Darling Downs Health?

At Darling Downs Health, we care for over 300,000 people across our expansive region. No matter where you live in our region,fromTaroom in the north to Texas in thesouth,our purpose is to ensure accessible and sustainable care.It'scomplex, challenging work that makes a real difference – and the career possibilities are endless.

Whetheryou'rea doctor, nurse, allied health professional, facilities team member,or administrator,you'llsee your impact firsthand.Here,you'llfind opportunities that simplydon'texist elsewhere: the chance to lead initiatives, develop specialties, andembraceresponsibilities that would take years toaccessin larger health services.

Darling Downs Healthis where you can step up sooner, grow faster, and help shape the future of care across our region.

Your career at Darling Downs Health also comes with meaningful rewards:

• Maximise your take‑home pay with salary packaging and generous leave entitlements
• Enjoy flexible work arrangements that support balance and variety
• Access professional development funding, study leave and clear career pathways
• Be part of a diverse and inclusive culture that values learning and collaboration.
• Take care of your wellbeing with EAP access, private health insurance discounts and the Fitness Passport.

For a full list of benefits, visit: Darling Downs Health Benefits

Find out more about us!

Visit our careers site to learn more about working with Darling Downs Health:

www.health.qld.gov.au/darlingdowns