Administration Officer Outpatient Referrals

Queensland Health; Cairns Regional; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging

Generous superannuation

Career development opportunities

Attractive remuneration

Healthy work-life balance

Job summary

Queensland Health's Cairns and Hinterland Hospital and Health Service is seeking an Administration Referral Officer to coordinate outpatient referrals, maintain electronic patient records, and manage clinic scheduling and waitlists.

You will provide high-quality administrative and customer service support to patients, clinical staff and external partners while ensuring compliance with organisational policies and governance. This is a full-time role within Far North Queensland's health network.

Responsibilities

• Coordinate outpatient referrals and triage clinical bookings to ensure timely appointments.
• Maintain and update electronic patient records with accuracy and confidentiality.
• Assist with clinic scheduling, waitlists and coordination with clinical staff.
• Represent the service professionally to patients, staff and external stakeholders while following governance and policy frameworks.

Job description

Work collaboratively to make a difference.

The Administration Referral Officer is responsible for the coordination and processing of outpatient referrals, ensuring accurate maintenance of electronic patient records, and effective management of clinic scheduling and waitlists. The role provides high-quality administrative and customer service support to patients, clinical staff, and external stakeholders, while ensuring compliance with organisational policies, clinical governance standards, and Queensland Health procedures.

Make the move. Make a difference.

About us:

Join the Cairns and Hinterland Hospital and Health Service team of over 6000 staff to deliver health services in Far North Queensland. We offer a range of medical, nursing and midwifery, administrative and support roles at Cairns and more than 30 regional, rural and remote facilities.

We're committed to improving the health and wellbeing of people in Far North Queensland by providing high quality acute health care services.

About your role:

• Assist all staff in the work area and develop a highly compatible and supportive working team, whilst demonstrating effective communication skills, empathy, and understanding, in a patient focused environment.
• Managing of Outreach referral's/follow-up bookings when triaged, assisting with queries relating to the referrals/upcoming clinics.
• Liaise with other units regarding delivery and collection of patient details, and other clinical documentation in preparation for outpatient services.
• Processing referrals and managing appointment scheduling in collaboration with clinical staff to ensure compliance within clinical guidelines and policy framework for Specialist outpatients' clinics.

For more information about this role, please refer to the attached Role Description.

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Vaccine Preventable Diseases (VPD)evidence as required for your employment in accordance with legislation/government policy and Directives.

What we offer:

Cairns and Hinterland Hospital and Health service offer a number of workplace benefits. Besides attractive remuneration, generous superannuation, salary packaging and career development opportunities, we value a healthy work/life balance that allows you take advantage of the sunshine, hiking tracks, swimming spots, reef and rainforest.

Learn what it's like to work with us, in an inclusive and supportive work environment.

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