Administration Officer

Boral; Sydney; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Free on-site parking

Career development opportunities

Employee Assistance Program

Generous parental leave entitlements

Job summary

Boral Cement is seeking an Administration Officer to join the Cement Sales team in North Ryde, NSW. You will process orders, invoices and contracts, liaise with customers and internal teams, and ensure accurate data entry across systems.

You'll rely on strong communication, attention to detail and a proactive approach to problem-solving, with Oracle and CRM experience preferred. This is a permanent full-time role offering career development within an Australian-owned business.

Qualifications

• Administration experience within a sales, customer service, manufacturing or logistics environment.
• Strong communication skills across multiple stakeholder groups.
• A naturally curious mindset with a willingness to investigate issues and find effective solutions.
• Persistence and resilience when managing competing priorities and resolving customer enquiries.
• High attention to detail and a commitment to accuracy.
• Experience working with CRM systems and proficiency across Microsoft Office, particularly Excel, Word and Outlook.
• Experience within a B2B sales environment will be highly regarded.
• A proactive team player who enjoys supporting others and contributing to team success.

Responsibilities

• Processing sales orders, invoices, receipts, contracts and supply agreements.
• Building strong relationships with customers and internal stakeholders to support seamless service delivery.
• Investigating and resolving customer enquiries, disputes and order discrepancies.
• Administering pricing, rebate and payment arrangements within Oracle.
• Maintaining accurate customer and sales data across multiple business systems.
• Reconciling invoices and transactions while supporting month-end and year-end processes.
• Collaborating with logistics, finance, inventory and accounts teams to achieve positive customer outcomes.
• Monitoring stock availability, supporting order fulfilment and identifying process improvement opportunities.

Skills

CRM systems

Customer service

MS Office

Communication

Attention to detail

Tools

Oracle

Job description

Your next opportunity

Are you someone who loves solving problems, building relationships and seeing tasks through to completion? We're looking for an Administration Officer to join our high-performing Cement Sales team at North Ryde.

Reporting to the Pricing Administration Manager, you'll play a vital role in keeping our sales operations running smoothly. This is a fast-paced position where no two days are the same. You'll work closely with customers, sales teams and key business stakeholders to ensure orders are processed accurately, issues are resolved efficiently and customer expectations are exceeded.

Success in this role comes from being naturally curious, highly organised and confident communicating with a wide range of people. If you enjoy investigating issues, finding solutions and taking ownership of outcomes, we'd love to hear from you.

Your day will involve:

• Processing sales orders, invoices, receipts, contracts and supply agreements
• Building strong relationships with customers and internal stakeholders to support seamless service delivery
• Investigating and resolving customer enquiries, disputes and order discrepancies
• Administering pricing, rebate and payment arrangements within Oracle
• Maintaining accurate customer and sales data across multiple business systems
• Reconciling invoices and transactions while supporting month-end and year-end processes
• Collaborating with logistics, finance, inventory and accounts teams to achieve positive customer outcomes
• Monitoring stock availability, supporting order fulfilment and identifying process improvement opportunities

What are we looking for?

• Administration experience within a sales, customer service, manufacturing or logistics environment
• Strong communication skills with the ability to build positive relationships across multiple stakeholder groups
• A naturally curious mindset with a willingness to investigate issues and find effective solutions
• Persistence and resilience when managing competing priorities and resolving customer enquiries
• High attention to detail and a commitment to accuracy
• Experience working with CRM systems and proficiency across Microsoft Office, particularly Excel, Word and Outlook
• Experience within a B2B sales environment will be highly regarded
• A proactive team player who enjoys supporting others and contributing to team success

What's on offer?

• Permanent full-time role providing long-term career stability
• Supportive and collaborative team environment
• Competitive remuneration package
• Free on-site parking and convenient access to North Ryde Metro
• Career development and progression opportunities across the Boral business
• Access to a range of wellbeing initiatives, including the Boral Employee Assistance Program
• Opportunity to purchase additional annual leave
• Generous paid parental leave entitlements
• Proudly Australian-owned and operated business

About Boral Cement

Boral Cement is working towards reducing carbon emissions by replacing 60% of fossil fuel in its manufacturing process with lower carbon alternative fuel. We have invested heavily in the development of Berrima’s alternative fuel project, to enable to the transition from coal to refuse derived fuels.

Our people provide solutions to help customers and stakeholders build a sustainable future in a changing world. Our values are what matters to us and guide our behaviours: Safety, Teamwork, Ambition, Accountability and Respect.

We’re proud of our legacy as a great Australian business and have a strong foundation to improve and continue fulfilling our purpose and what we do best - building something great.

Boral values and is committed to creating a diverse working environment and is proud to be an equal opportunity employer. All suitable applicants will receive consideration for employment without regard to race, colour, religion, gender identity or expression, sexual orientation, disability or age.