Administration Officer

HealthcareLink Pty Ltd.; Sydney; On-site; AUD 65,000 - 78,000; Full time

Job summary

HealthcareLink Pty Ltd. seeks an Administration Officer for its Granville day surgery facility, located about 20km west of Sydney.

The role is a permanent or contract capacity and involves delivering high-quality administrative support to patients and clinical staff from reception. The successful candidate will communicate effectively, manage a busy workload, and be proficient with MS Office and patient management systems such as WebPAS and Blue Chip.

Qualifications

• Verbal and written communication skills with strong customer service.
• Proven ability to manage time and solve problems in a fast-paced environment.
• Experience with MS Office and database software systems.
• Must hold a National Police Check (≤3 months) and a current Working with Children Check.

Responsibilities

• Provide high-level administrative support to patients and clinical staff.
• Serve as first point of contact in reception ensuring accurate and welcoming admissions.
• Liaise across departments to maintain efficient administrative workflows.

Skills

Communication & Service

Organizational Excellence

Technical Proficiency

Compliance

Tools

Microsoft Office

WebPAS

Blue Chip

Job description

• Located approximately 20km west of Sydney’s CBD in the culturally vibrant suburb of Granville, this specialized private day surgery facility focuses on high-quality endoscopy services across two modern operating theatres. The organization is currently seeking an outstanding Administration Officer to join its professional and friendly team in a permanent or contract capacity (depending on the final selection process). This pivotal role serves as the first point of contact within the reception area, where the officer liaises across all departments to ensure an efficient, accurate, and welcoming admissions process for every patient.

  Role Responsibilities and Essential Criteria

  The successful candidate will be responsible for providing high-level administrative support to both patients and clinical staff. To be successful in this position, the applicant must demonstrate impeccable personal presentation and a meticulous attention to detail. Essential qualifications include:

  • Communication & Service: Highly developed verbal and written communication skills paired with an exceptional understanding of customer service principles.

  • Organizational Excellence: Proven ability to thrive in a fast-paced environment, utilizing outstanding time management and problem-solving skills to prioritize a demanding workload.

  • Technical Proficiency: Demonstrated experience in the Microsoft Office Suite and various database software systems.

  • Compliance: A valid National Police Check certificate (no older than 3 months) and a current Working with Children Check are mandatory requirements for commencement.

  Desirable Attributes and Workplace Culture

  The facility prides itself on a diverse and supportive work environment that fosters both personal and professional growth. While not strictly required, the following attributes are highly regarded:

  • Industry Experience: Prior experience in a healthcare setting, including a working knowledge of medical terminology and health fund agreements.

  • Systems Knowledge: Familiarity with Patient Management Systems, specifically WebPAS and Blue Chip.

  • Cultural Competence: A demonstrated ability to interact effectively with individuals from various culturally and linguistically diverse backgrounds, reflecting the local Granville community.