Administration Officer

Family Drug Support; Faulconbridge; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Employee Assistance Program

Salary packaging options

Salary sacrifice (Not-for-Profit)

Job summary

Family Drug Support in the Blue Mountains seeks an Administration Officer to provide day-to-day office support, handle correspondence, phone enquiries, and supplies, and maintain member records. This is a full-time role; 35 hours per week across 7 days, with training provided.

You will assist with event coordination, newsletters, internal meetings, and data management while upholding FDS policies and WHS requirements.

Qualifications

• Experience in a similar all-rounder administrative role.
• Ability to liaise with staff and stakeholders in a friendly, professional manner.
• Excellent written correspondence, documents and reports.
• Strong organisational and time management skills with meeting deadlines.
• Proficient in database use and Microsoft Office.
• Ability to work independently and in a team.
• Understanding and commitment to harm reduction model.
• Unencumbered drivers licence.
• National Police Check satisfactory.
• Experience in event co-ordination.
• Experience using CRM and email marketing platforms (Salesforce, Mailchimp).

Responsibilities

• Provide day-to-day administrative support to ensure smooth office operations, including managing correspondence, phone enquiries, and supplies.
• Monitor and action the FDS shared mailbox, ensuring timely and professional communication.
• Assist with event coordination, including venue bookings, catering, and administrative support before and during events.
• Maintain and update stakeholder and member records in our database, and support the distribution of member materials.
• Assist with the administration of our quarterly newsletter Insight.
• Provide administrative assistance for internal meetings and reporting requirements.
• Ensure compliance with FDS policies, data management protocols, and WHS responsibilities.
• Assist with answering the support line during overflow periods (training provided).

Skills

Administrative experience

Communication skills

Organisation and time management

Microsoft Office

Data management

Teamwork

Harm reduction understanding

Unencumbered driver’s license

Tools

Salesforce

Mailchimp

Job description

FDS is seeking an Administration Officer to work with our team in our Blue Mountains office. This position is offered on a full-time basis, 7 days per week (35 hours per week). Prior office administration experience is essential together with well-developed communication skills and an understanding and commitment to harm reduction.

Key responsibilities

• Provide day-to-day administrative support to ensure smooth office operations, including managing correspondence, phone enquiries, and supplies
• Monitor and action the FDS shared mailbox, ensuring timely and professional communication
• Assist with event coordination, including venue bookings, catering, and administrative support before and during events
• Maintain and update stakeholder and member records in our database, and support the distribution of member materials
• Assist with the administration of our quarterly newsletter Insight
• Provide administrative assistance for internal meetings and reporting requirements
• Ensure compliance with FDS policies, data management protocols, and WHS responsibilities
• Assist with answering the support line during overflow periods (training provided)

Selection Criteria

• Experience in a similar all-rounder administrative role
• Demonstrated ability to liaise with staff and a range of stakeholders in a friendly and professional manner, and sustain working relationships
• Well-developed communication skills with the ability to compose quality correspondence, documents and reports in a professional and timely manner
• Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines
• Excellent computer literacy with database and Microsoft office skills
• Demonstrated ability to work independently and as part of a team
• An understanding and commitment to a harm reduction model
• Unencumbered drivers licence
• A satisfactory National Police Check
• Experience in event co‑ordination
• Experience using CRM and email marketing platforms (Salesforce, Mailchimp)

Remuneration

The salary package includes Social Community, Home Care and Disability Services Industry Award 2010, level 3 (dependent on demonstrated skills and experience & pro-rata where applicable) plus superannuation with an option to salary sacrifice.

You will be joining a supportive and dedicated team.

Competitive Not for Profit salary packaging options.

Employee Assistance Program.

About us

Family Drug Support (FDS) is a national caring, secular organisation that provides non-judgmental, non-directive support and information for families and friends impacted by the AOD use of others. Since 1997, Family Drug Support has successfully provided programs in this area. Find out more about Family Drug Support here www.fds.org.au