Administration Officer

Resi Care Queensland; Cairns Regional; On-site; AUD 55,000 - 75,000; Full time

Job summary

Resi Care Queensland is seeking a dedicated Workforce Administration Officer to support our Care Workers in Far North Queensland. You will coordinate recruitment, onboarding, compliance and workforce records, and assist with scheduling and information sessions.

Based in Cairns, this permanent full-time, office-based role runs standard hours from 9:30 am to 5:30 pm and offers opportunities for professional development within a supportive team.

Qualifications

• Experience in administration or workforce administration.
• Strong data entry skills with high accuracy.
• Excellent communication and customer service.
• Ability to manage competing priorities and deadlines.
• Experience with recruitment processes is desirable.

Responsibilities

• Provide high-quality administrative and coordination support for Care Workers.
• Support Care Worker recruitment activities, including candidate communication, onboarding, and engagement.
• Maintain accurate Care Worker databases, records, and compliance documentation.
• Monitor outstanding requirements and follow up with Care Workers to keep records current.
• Coordinate information sessions for new and existing Care Workers.
• Assist with scheduling/rostering and fill shifts.
• Respond to Care Worker enquiries and liaise with contractors and external stakeholders.
• Provide general office administration and assist with finance-related tasks.
• Contribute to workforce projects and improvements.

Skills

Administration

Recruitment coordination

Onboarding

Data entry

Scheduling/rostering

Communication

Record keeping

Stakeholder management

Job description

Working closely with the Director, the Workforce Administration Officer provides day-to-day administrative support for Resi Care Queensland's Care Workers. The role coordinates recruitment, onboarding, information sessions, compliance documentation, workforce records, and scheduling to help ensure Care Workers are prepared, informed, and available to meet service requirements. It also includes database maintenance, filing, folder management, and general administration. Finance administration experience is desirable but not essential.

Key responsibilities

• Provide high-quality administrative and coordination support for Resi Care Queensland's Care Workers.
• Support Care Worker recruitment activities, including candidate communication, pre-screening, onboarding, and engagement.
• Maintain accurate Care Worker databases, records, and compliance documentation.
• Monitor outstanding requirements and follow up with Care Workers to keep records current and compliant.
• Coordinate information sessions for new and existing Care Workers.
• Assist with scheduling/rostering, working closely with our host company and Care Workers to fill shifts.
• Respond to Care Worker enquiries and liaise with contractors and external stakeholders about workforce matters.
• Provide general office administration and assist with finance-related administrative tasks as required.
• Contribute to workforce projects and improvements that strengthen the experience and support provided to Care Workers.

About you

• Highly organised, detail-oriented, and committed to maintaining accurate records.
• Confident managing competing priorities, deadlines, and follow-up actions.
• Friendly, professional, and able to communicate clearly with Care Workers and a diverse range of stakeholders.
• Approachable and responsive when assisting Care Workers with enquiries, documentation, and workforce processes.
• Able to work independently while contributing positively to a team environment.
• Adaptable, proactive, and solutions focused.
• Demonstrated experience in administration or workforce administration.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Excellent communication, customer service, and relationship-building skills.
• Strong organisational and time-management abilities, including the ability to manage follow-ups and deadlines.

About us

At Resi Care Queensland, we are passionate about providing quality care and support services across Far North Queensland. With many years of industry experience, we support children, young people, and individuals requiring residential care and community-based services. We pride ourselves on building strong relationships, delivering quality outcomes, and helping young people live their best lives.

Permanent full-time position.

Office-based role located in Cairns.

Standard hours of 9:30 am to 5:30 pm.

Broad experience across workforce administration, recruitment, onboarding, scheduling, compliance, and Care Worker engagement.

A supportive team environment with opportunities for professional development and growth.