Administration Officer

RTOPilot; Adelaide; On-site; AUD 55,000 - 75,000; Full time

Job summary

Austra College in Adelaide seeks an Administration Officer to support day-to-day operations across student administration, enrolments, records and compliance. You will collaborate with students, trainers, management and accounts to ensure processes are completed accurately and on time.

The role requires hands-on experience with PRISMS and LMS/SMS platforms, and a strong focus on documentation, accuracy and compliance. A dedicated administrator with attention to detail will thrive in this team.

Qualifications

• Experience in Australian RTO environments and student administration.
• Ability to manage enrolments and student records.
• Skilled in documentation and compliance.
• Practical experience using PRISMS and LMS/SMS platforms.
• Confident communication with students, trainers, assessors and management.
• Ownership of tasks and follow-through.
• Reliable, organized and detail-oriented.
• Willing to work in a growing team.
• Positive and professional attitude.

Responsibilities

• Manage day-to-day administration within the RTO.
• Process student enrolments and maintain enrolment records.
• Assist with student admissions and onboarding processes.
• Manage student documentation and follow up outstanding documents.
• Update student information in the SMS.
• Complete enrolment processes through LMS and RTO systems.
• Use PRISMS for international student administration.
• Assist with CoE-related processes and maintain accurate student information.
• Monitor and update attendance and course records.
• Assist with student course progress administration.
• Collaborate with students, trainers, assessors and management.

Skills

RTO environment

Enrolments management

Student records

Documentation accuracy

PRISMS

LMS/SMS

Microsoft Office

Communication

Initiative

Team player

Attention to detail

Tools

PRISMS

LMS

SMS

Axcelerate

Job description

About us

Austra College is a growing Registered Training Organisation (RTO) delivering a range of Hospitality and Trade qualifications to domestic and international students.

About the role

As an Administration Officer, you will be an important part of the day-to-day operations of Austra College. You will work closely with students, trainers, assessors, management, compliance, student services, accounts and other internal stakeholders to ensure our administrative and student processes are completed accurately and on time. This is a hands-on role for someone who understands how an RTO operates and is comfortable working across student administration, enrolments, records, systems and compliance-related processes.

Key responsibilities

• Managing day-to-day administration activities within the RTO

• Processing student enrolments and maintaining accurate enrolment records

• Assisting with student admissions and onboarding processes

• Managing student documentation and following up outstanding documents

• Updating and maintaining student information in the Student Management System

• Completing and managing enrolment processes through LMS and RTO management systems

• Using PRISMS for relevant international student administration and enrolment processes

• Assisting with CoE-related administrative processes and maintaining accurate student information

• Monitoring and updating student attendance and course-related records

• Assisting with student course progress and administrative follow-ups

About you

• Minimum 2 years' experience working in an Australian RTO

• Previous experience specifically in RTO administration, student administration, admissions or a similar role

• Practical experience with PRISMS

• Experience processing student enrolments through an LMS or Student Management System

• Good understanding of how administration operates within an RTO environment

• Experience maintaining student records and documentation

• Strong knowledge of administrative processes relating to students and training delivery

• Excellent Microsoft Office skills, particularly Microsoft Excel, Word and Outlook

• Strong attention to detail and accuracy

• Excellent written and verbal communication skills.

Experience with systems

You should be comfortable working across multiple systems and platforms, including:

• PRISMS

• Learning Management Systems (LMS)

• Student Management Systems (SMS)

• Preffered Axcelerate experience but not mandatory.

• Microsoft Office

• Online student portals

• Document management systems

What We Are Looking For

We are looking for someone who:

• Understands the RTO environment and how student administration works.

• Can confidently manage enrolments and student records.

• Understands the importance of accurate documentation and compliance.

• Has practical experience using PRISMS and LMS/SMS platforms.

• Is confident communicating with students, trainers, assessors and management.

• Takes ownership of their work and follows tasks through to completion.

• Is reliable, organised and detail-oriented.

• Can identify issues and take initiative to resolve them.

• Is willing to work as part of a growing team.

• Has a positive and professional attitude.

Most importantly, you must have previous experience working in an Australian RTO.

What We Offer

• Full-time position based at our Adelaide City Campus.

• Opportunity to work within a RTO.

• Supportive and collaborative working environment.

• Exposure to both Hospitality and Trade education and training operations.

• Opportunity to develop your knowledge across student administration, compliance and RTO operations.

• Opportunities for professional development and career progression.

• A multicultural and diverse workplace.

• Opportunity to take responsibility and contribute ideas as the organisation continues to grow.

Employer questions

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?

• What's your expected annual base salary?

• How much notice are you required to give your current employer?

• Which of the following Microsoft Office products are you experienced with?

• Do you have experience working for a registered training organisation (RTO)?