Administration Officer, Training Support

The Royal Australasian College of Physicians; Sydney; On-site; AUD 39,000 - 55,000; Full time

Benefits offered by this job

Flexible hybrid work

Christmas / New Year leave

Paid parental leave

Flu vaccinations

Professional development

Employee Assistance Program

Corporate discounts

Job summary

The Royal Australasian College of Physicians (RACP) seeks an Administration Officer to support Training Services across Australia and Aotearoa New Zealand. The role covers case setup, communications with trainees and supervisors, and maintaining training records using Outlook, Lists, and Word.

This casual position offers full-time hours five days a week with a flexible hybrid model. Benefits include paid leave, flu vaccinations, professional development, and more.

Qualifications

• Demonstrated commitment to quality assurance and continuous process improvement.
• Excellent verbal and written communications skills.
• Proven ability to form productive relationships with internal and external stakeholders.
• Ability to demonstrate initiative, with accuracy and attention to detail.
• Excellent organisation and time management skills.
• Proven ability to work in a collaborative team environment and independently.
• Ability to exercise good judgement.
• IT Capabilities: Microsoft Office Suite, SharePoint and video/teleconferencing platforms.

Responsibilities

• Set up new training support cases across Microsoft Outlook, Microsoft Lists and Microsoft Word.
• Draft emails to trainees and supervisors notifying them of support requirements.
• Ensure training support material has been submitted by trainees and recorded in the appropriate system.
• Identify when training support material is outstanding and determine the appropriate follow up action.
• Schedule internal and external meetings and manage any conflict that may arise.
• Keep supervisor professional development records up to date in the record management system.
• Extract contact data from various systems for bulk email delivery
• Maintain supervisor attendance records

Skills

Microsoft Office Suite

SharePoint

Communication

Time management

Relationship building

Attention to detail

Team collaboration

Proactive / self-starter

Video conferencing

Outlook

Microsoft Lists

Microsoft Word

Tools

Outlook

Microsoft Lists

Microsoft Word

Video conferencing platforms

Job description

Administration Officer, Training Support

Job Type: Casual

Location: Sydney CBD

Job Category: Administration and Office Support

About the RACP The Royal Australasian College of Physicians (RACP) connects, represents, and trains physicians and trainee physicians across Australia and Aotearoa New Zealand. The RACP provides services to support the delivery of training, continuing professional development, and health policy and advocacy to medical health professionals.

Our Values Accountable | Collaborate | Indigenise and Decolonise | Lead the way | Respect

Why Join Us? As part of our team, you will be offered a competitive remuneration salary and access to some amazing benefits including a flexible hybrid work model, additional paid leave between Christmas and New Year, paid parental leave, free annual flu vaccinations, professional development opportunities, access to our Employee Assistance Program, special corporate discounts and more! To view all our benefits, visit www.racp.edu.au/about/careers-at-racp.

Our 3-2-1 Hybrid Working Model

• 3 days from anywhere in Australia or Aotearoa New Zealand per week,
• 2 days from an RACP office location per week,
• 1 of the two days per week in office spent with your team.

Job Description

About the Role

Training Services is responsible for providing comprehensive support to trainees, supervisors and committees involved in the RACP Basic and Advanced training programs across Australia and Aotearoa New Zealand. Our services include advising on program requirements, coordinating the Divisional Clinical Examination in Aotearoa New Zealand, delivering training support for both trainees and supervisors, and supervisor learning support.

This position is located within the Training Support team, which is responsible for supporting trainee progression and tailored support to trainees, supervisors and committees in relation to RACP basic training and advanced training programs. This involves case management of trainees referred to the Training Support Pathway with identified areas of development.

The Administration Officer is responsible for providing administrative support to the Training Support team. Key accountabilities include:

• Set up new training support cases across Microsoft Outlook, Microsoft Lists and Microsoft Word.
• Draft emails to trainees and supervisors notifying them of support requirements.
• Ensure training support material has been submitted by trainees and recorded in the appropriate system.
• Identify when training support material is outstanding and determine the appropriate follow up action.
• Schedule internal and external meetings and manage any conflict that may arise.
• Keep supervisor professional development records up to date in the record management system.
• Extract contact data from various systems for bulk email delivery
• Maintain supervisor attendance records

This is a casual position until February 2027, working full-time hours across five days. Some flexibility may be available for the right candidate.

Desired Skills and Experience

About You

The successful candidate will have:

• Demonstrated commitment to quality assurance and continuous process improvement
• Excellent verbal and written communications skills
• Proven ability to form productive relationships with internal and external stakeholders
• Ability to demonstrate initiative, with accuracy and attention to detail
• Excellent organisation and time management skills
• Proven ability to work in a collaborative team environment and independently
• Ability to exercise good judgement
• IT Capabilities: Microsoft Office Suite, SharePoint and video/teleconferencing platforms

Please email [e-mail] for any further information.