Administration Manager

Bolton Clarke; Lismore; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Excellent work/life balance

Caring team environment with clinical/

Career progression and development

Generous salary packaging and not-for‑

Private health insurance and gym

Employee Assistance Program

Job summary

Bolton Clarke Group is seeking an Administration Manager for Heritage Lodge in Murwillumbah. The role is pivotal, coordinating reception, records, rostering and stakeholder communications to ensure smooth home operations.

You will handle sales enquiries, conduct tours to convert leads into admissions, develop referral partnerships with hospitals and GPs, and promote resident services while maintaining confidentiality and high service standards.

Qualifications

• Recent and strong experience in an Administration role, preferably in aged care or healthcare.
• Proven sales and customer service experience.
• High proficiency in Microsoft Office, especially Excel.
• Experience with rostering management and hiring processes.
• Ability to maintain confidentiality and manage multiple tasks.
• Willingness to obtain National Police Check/NDIS Worker Check.

Responsibilities

• Provide administrative support for the smooth operation of the home.
• Manage sales enquiries from prospective residents, families and referrers.
• Conduct high-quality tours and convert enquiries into admissions.
• Develop referral partnerships with hospitals, discharge planners, GPs, allied health and community groups.
• Promote resident services, packages and lifestyle offerings to residents and families.
• Oversee front desk reception/concierge.
• Roster management and employee compliance.
• Resident admission records and documentation management.
• Record and expense management.
• Coordinate meetings, minutes and action items.

Skills

Administration experience

Sales & customer service

MS Excel

Roster management

HR/hiring processes

Systems knowledge

Organisational skills

Confidentiality

Tools

Quality management systems

Internal database

Humanforce rostering

Job description

Bolton Clarke Group

one of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally.Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

The Role

The Administration Manager is a critical role where you will be required to think on your feet and juggle multiple demands to ensure the successful operation of the home.

The key focus of the role will be to:

• Provide overall administrative support that effectively contributes to the successful operation of the home


• Manage sales enquiries from prospective residents, families and referrers


• Conduct high-quality tours, converting enquiries into admissions through effective relationship management.


• Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.


• Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs


• Oversee/manage the front desk reception/concierge


• Roster Management and Employee Compliance


• Resident Admission record and documentation management


• Ensure all home administration supplies, and equipment is maintained and consistent with requirements


• Record and expense management


• Coordinate meeting, minutes and action items

To be successful

• Recent and strong experience in an Administration role (aged care or healthcare desirable)


• Proven sales and customer service experience


• High proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)


• Experience with rostering management and hiring processes preferred


• A caring and kind manner and be comfortable interacting with residents and their families


• Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)


• Highly organised & able to effectively manage and prioritise multiple tasks


• Ability to maintain a high level of confidentiality at all times


• Valid working rights in Australia


• Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain)

About this location:

Heritage Lodge, a 103 bed residential aged care facility located in Murwillumbah in the Tweed Shire, 13km south of the Queensland border. Surrounded by homely comforts and beautiful gardens, we enjoy a close-knit community that feels more like a family.

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs


• A caring team environment with strong clinical and allied health support


• Career progression and development opportunities


• Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free


• Private health insurance and gym discounts


• An Employee Assistance Program for staff and family

Our commitment to diversity:

At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Natalie Paff ([e-mail])