Administration Manager

Bolton Clarke; Tweed Heads; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Excellent work/life balance

Not-for-profit tax benefits

Private health insurance

Gym discounts

Employee Assistance Program

Job summary

Bolton Clarke’s Heritage Lodge in Murwillumbah is seeking an Administration Manager to lead the administrative functions of the 103-bed residential aged care facility. You will manage sales inquiries, deliver tours for admissions, and develop referral partnerships while coordinating front-desk operations and rostering with a caring, privacy-focused approach.

The role supports ensuring resident services and documentation are maintained, with opportunities for team development and a strong,

Qualifications

• Recent and strong experience in an Administration role (aged care or healthcare desirable).
• Proven sales and customer service experience.
• High proficiency in the use of Microsoft Office Suites, including Excel.
• Experience with rostering management and hiring processes preferred.
• Careful, confidential handling of information at all times.
• Valid working rights in Australia.
• Willingness to obtain National Police Check or NDIS Worker Check.

Responsibilities

• Provide overall administrative support that contributes to the home’s operation.
• Manage sales enquiries from prospective residents, families and referrers.
• Conduct high-quality tours and convert enquiries into admissions.
• Develop and maintain referral partnerships with hospitals, GPs and community groups.
• Promote resident services, packages and lifestyle offerings.
• Oversee front desk reception/concierge.
• Roster management and employee compliance.
• Resident admission records and documentation management.
• Record and manage expenses and supplies.
• Coordinate meetings, minutes and action items.

Skills

Sales experience

Customer service

MS Office

Excel proficiency

Rostering

Confidentiality

Organisation

Tools

Humanforce rostering system

Job description

Bolton Clarke is Australia's largest independent, not-for-profit aged care provider shaping the future of positive ageing. With RSL Queensland and the Royal District Nursing Service at the heart of our DNA, we have been caring for Australians since 1885. Today, our exceptional teams support more than 130,000 people to live independently at home and across our 43 retirement living communities and 87 residential aged care homes. Everything we do is dedicated to enabling, celebrating and supporting older Australians to live and age positively.

About this location:

Heritage Lodge, a 103 bed residential aged care facility located in Murwillumbah in the Tweed Shire, 13km south of the Queensland border. Surrounded by homely comforts and beautiful gardens, we enjoy a close-knit community that feels more like a family.

The Role

The Administration Manager is a critical role where you will be required to think on your feet and juggle multiple demands to ensure the successful operation of the home.

The key focus of the role will be to:

• Provide overall administrative support that effectively contributes to the successful operation of the home
• Manage sales enquiries from prospective residents, families and referrers
• Conduct high-quality tours, converting enquiries into admissions through effective relationship management.
• Develop and maintain referral partnerships with hospitals, discharge planners, GPs, allied health professionals, and community groups.
• Promote available resident services, packages and lifestyle offerings, ensuring residents are aware of and can access options that best meet their needs
• Oversee/manage the front desk reception/concierge
• Roster Management and Employee Compliance
• Resident Admission record and documentation management
• Ensure all home administration supplies, and equipment is maintained and consistent with requirements
• Record and expense management
• Coordinate meeting, minutes and action items

To be successful

• Recent and strong experience in an Administration role (aged care or healthcare desirable)
• Proven sales and customer service experience
• High proficiency in the use of all Microsoft Office Suites, including Excel knowledge (essential)
• Experience with rostering management and hiring processes preferred
• A caring and kind manner and be comfortable interacting with residents and their families
• Experience or the ability to use various systems including quality management systems, internal database and Humanforce rostering system (desirable)
• Highly organised & able to effectively manage and prioritise multiple tasks
• Ability to maintain a high level of confidentiality at all times
• Valid working rights in Australia
• Prior to commencement - complete a National Police Check and or a NDIS Workers Check (or willingness to obtain)

Why Work For Bolton Clarke:

• Excellent work/life balance with shifts that suit your personal needs
• A caring team environment with strong clinical and allied health support
• Career progression and development opportunities
• Generous salary packaging and not-for-profit tax benefits - claim up to $18,550 tax free
• Private health insurance and gym discounts
• An Employee Assistance Program for staff and family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.