Administration Manager

Intro Recruitment Solutions; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Intro Recruitment Solutions in Brisbane seeks an experienced Administration Manager to lead day-to-day administration for its insurance building and roofing operations. The role is hands-on, overseeing submissions, invoicing and documentation while coordinating with stakeholders to keep projects on track.

You will manage workflow using PRIME Ecosystem CRM, maintain accurate job records, and drive process improvements to meet deadlines and KPIs.

Qualifications

• Experience using PRIME Ecosystem CRM is essential.
• Experience in insurance building, roofing, construction repairs or similar.
• Strong understanding of insurance claims and builder workflows.
• Experience preparing variations, estimates and supporting documentation.
• Confidence managing job administration, invoicing and completion documentation.
• Experience working with KPIs, deadlines and competing priorities.
• Excellent communication and stakeholder management skills.
• Ability to take ownership and improve processes to maintain high accuracy.

Responsibilities

• Manage daily administration workflows across active insurance building and roofing jobs using PRIME Ecosystem CRM.
• Maintain accurate job records, documentation, statuses and key dates.
• Liaise with insurance builders, project managers, customers, supervisors and trades to keep jobs progressing.
• Prepare and submit variations, estimates and supporting documentation.
• Coordinate invoicing, job completion paperwork and administrative follow-ups.
• Monitor KPIs, track turnaround times and follow up on outstanding actions.
• Develop and improve procedures to ensure consistent and efficient administration processes.
• Manage customer enquiries and escalations, providing timely updates and practical resolutions.
• Identify workflow issues and implement improvements to accuracy, efficiency and customer service.

Skills

Stakeholder management

Process improvement

Communication

Project coordination

Tools

PRIME Ecosystem CRM

Job description

Intro Recruitment Solutions - Brisbane QLD

Location: Chermside, Brisbane
Hours: Full-time, Monday to Friday, 9:00am-5:00pm

The Opportunity An established and growing trade services business is seeking an experienced Administration Manager to oversee the day-to-day administration function supporting its insurance building and roofing operations.

This is a hands-on role suited to someone who understands insurance building workflows, is confident using PRIME Ecosystem CRM and can keep jobs, clients and internal teams moving efficiently.

You will take ownership of administration processes, maintain accurate job information, coordinate communication between stakeholders and ensure submissions, invoicing and job completion documentation are managed within required timeframes.

Key Responsibilities

• Manage daily administration workflows across active insurance building and roofing jobs using PRIME Ecosystem CRM.
• Maintain accurate job records, documentation, statuses and key dates.
• Liaise with insurance builders, project managers, customers, supervisors and trades to keep jobs progressing.
• Prepare and submit variations, estimates and supporting documentation.
• Coordinate invoicing, job completion paperwork and administrative follow-ups.
• Monitor KPIs, track turnaround times and follow up on outstanding actions.
• Develop and improve procedures to ensure consistent and efficient administration processes.
• Manage customer enquiries and escalations, providing timely updates and practical resolutions.
• Identify workflow issues and implement improvements to accuracy, efficiency and customer service.

About You To be successful in this role, you will have:

• Demonstrated experience using PRIME Ecosystem CRM.
• Experience within insurance building, roofing, construction repairs or a similar trade-based environment.
• A strong understanding of insurance claims and builder workflows.
• Experience preparing variations, estimates and supporting documentation.
• Confidence managing job administration, invoicing and completion documentation.
• Experience working with KPIs, deadlines and competing priorities.
• Excellent communication and stakeholder management skills.
• The ability to take ownership, improve processes and maintain high standards of accuracy.

Previous experience in metal roofing or insurance roofing repairs will be highly regarded.

What's on Offer?

• Full-time position based in Chermside.
• Monday to Friday, 9:00am-5:00pm.
• Potential for flexible working arrangements after successfully completing a six-month probation period.
• Direct access to business owners and operational decision-makers.
• The opportunity to improve systems and procedures within a growing trade services group.
• Long-term career opportunities as the business continues to expand.