Administration Manager – Insurance Building (Prime CRM)

Intro Recruitment Solutions; Brisbane; On-site; AUD 80,000 - 110,000; Full time

Job summary

Intro Recruitment Solutions in Brisbane seeks an experienced Administration Manager to lead day-to-day administration for its insurance building and roofing operations. The role is hands-on, overseeing submissions, invoicing and documentation while coordinating with stakeholders to keep projects on track.

You will manage workflow using PRIME Ecosystem CRM, maintain accurate job records, and drive process improvements to meet deadlines and KPIs.

Qualifications

• Experience using PRIME Ecosystem CRM is essential.
• Experience in insurance building, roofing, construction repairs or similar.
• Strong understanding of insurance claims and builder workflows.
• Experience preparing variations, estimates and supporting documentation.
• Confidence managing job administration, invoicing and completion documentation.
• Experience working with KPIs, deadlines and competing priorities.
• Excellent communication and stakeholder management skills.
• Ability to take ownership and improve processes to maintain high accuracy.

Responsibilities

• Manage daily administration workflows across active insurance building and roofing jobs using PRIME Ecosystem CRM.
• Maintain accurate job records, documentation, statuses and key dates.
• Liaise with insurance builders, project managers, customers, supervisors and trades to keep jobs progressing.
• Prepare and submit variations, estimates and supporting documentation.
• Coordinate invoicing, job completion paperwork and administrative follow-ups.
• Monitor KPIs, track turnaround times and follow up on outstanding actions.
• Develop and improve procedures to ensure consistent and efficient administration processes.
• Manage customer enquiries and escalations, providing timely updates and practical resolutions.
• Identify workflow issues and implement improvements to accuracy, efficiency and customer service.

Skills

Stakeholder management

Process improvement

Communication

Project coordination

Tools

PRIME Ecosystem CRM

Job description

Intro Recruitment Solutions in Brisbane seeks an experienced Administration Manager to lead day-to-day administration for its insurance building and roofing operations. The role is hands-on, overseeing submissions, invoicing and documentation while coordinating with stakeholders to keep projects on track.

You will manage workflow using PRIME Ecosystem CRM, maintain accurate job records, and drive process improvements to meet deadlines and KPIs.