Administration & Customer Service Officer - Archie Graham

Warrnambool City Council; Warrnambool; On-site; AUD 66,000 - 81,000; Part time

Job summary

Warrnambool City Council is seeking an Administration and Customer Service Officer to join the Healthy Engaged Communities team in Warrnambool, Victoria. You will be the welcoming first point of contact for clients of the Archie Graham Community Centre, providing professional customer service and administrative support to ensure smooth delivery of programs and services.

Key duties include handling inquiries, bookings, records and reports, and supporting program delivery.

Qualifications

• Friendly, organised and customer-focused.
• Experience in administration and customer service preferred.
• Able to manage bookings, databases, and reports.

Responsibilities

• Responding to customer enquiries and providing information, assistance and referrals.
• Managing room bookings, facility hire, appointments and general office administration.
• Supporting the planning and delivery of community programs and activities.
• Maintaining accurate client records, databases and reports.
• Undertaking records management, archiving and general cashier duties, including daily banking reconciliation.
• Contributing to a positive team environment and continuous improvement initiatives.

Skills

Administration

Customer service

Organisational skills

Job description

Are you passionate about helping people and providing exceptional customer service? Do you have strong administrative and organisational skills and enjoy working in a community focused environment?

We are seeking a friendly, organised and customer-focused Administration and Customer Service Officer to join our Healthy Engaged Communities team.

In this varied role, you will be the welcoming first point of contact for clients and patrons of the Archie Graham Community Centre, providing professional customer service and administrative support to ensure the smooth delivery of community programs and services.

Key responsibilities include:

• Responding to customer enquiries and providing information, assistance and referrals.
• Managing room bookings, facility hire, appointments and general office administration.
• Supporting the planning and delivery of community programs and activities.
• Maintaining accurate client records, databases and reports.
• Undertaking records management, archiving and general cashier duties, including daily banking reconciliation.
• Contributing to a positive team environment and continuous improvement initiatives.

Position Hours/Remuneration

This is apermanent part timeposition working 20 hours per fortnight. The current base salary is $73,420 per annum (pro-rata) + superannuation.

Questions

If after reading the position description you have further questions please contact Jennifer Katsaros on 03 5559 4479 or [e-mail]

Applications close:5.00pm Sunday 29 November 2026

Be part of something special

Discover Warrnambool, a place where lifestyle, opportunity and community come together. Nestled along Victoria’s stunning south-west coastline, Warrnambool is renowned for its beautiful beaches, breathtaking coastal scenery, vibrant culture and welcoming community spirit. From its rich maritime history and thriving local events to its outstanding education, health, business and recreational opportunities, Warrnambool is a city full of character, energy and possibility. Whether you're looking to live, work, invest or explore, Warrnambool offers a lifestyle that's hard to match.

Recruitment

Please note, that all prospective Warrnambool City Council employees will be required to undertake a medical assessment. Council also completes a range of other pre-employment checks which include reference checks and a criminal history check.