Part-Time Community Admin & Customer Service Officer

Warrnambool City Council; Warrnambool; On-site; AUD 66,000 - 81,000; Part time

Job summary

Warrnambool City Council is seeking an Administration and Customer Service Officer to join the Healthy Engaged Communities team in Warrnambool, Victoria. You will be the welcoming first point of contact for clients of the Archie Graham Community Centre, providing professional customer service and administrative support to ensure smooth delivery of programs and services.

Key duties include handling inquiries, bookings, records and reports, and supporting program delivery.

Qualifications

• Friendly, organised and customer-focused.
• Experience in administration and customer service preferred.
• Able to manage bookings, databases, and reports.

Responsibilities

• Responding to customer enquiries and providing information, assistance and referrals.
• Managing room bookings, facility hire, appointments and general office administration.
• Supporting the planning and delivery of community programs and activities.
• Maintaining accurate client records, databases and reports.
• Undertaking records management, archiving and general cashier duties, including daily banking reconciliation.
• Contributing to a positive team environment and continuous improvement initiatives.

Skills

Administration

Customer service

Organisational skills

Job description

Warrnambool City Council is seeking an Administration and Customer Service Officer to join the Healthy Engaged Communities team in Warrnambool, Victoria. You will be the welcoming first point of contact for clients of the Archie Graham Community Centre, providing professional customer service and administrative support to ensure smooth delivery of programs and services.

Key duties include handling inquiries, bookings, records and reports, and supporting program delivery.