Administration & Customer Service Officer

Ausdirect Sales Pty Ltd; Brisbane; On-site; AUD 45,000 - 65,000; Full time

Job summary

Ausdirect Sales Pty Ltd invites applications for an Administration & Customer Service Officer in Brisbane. The role focuses on handling customer inquiries, processing quotations, orders and invoices, and supporting purchasing activities and stock availability.

You will work with our sales team to meet customer requirements and daily tasks in a busy environment. We're seeking a reliable, adaptable candidate with strong communication and organisational skills, capable of managing priorities in a

Qualifications

• Strong customer service skills with a professional and friendly approach.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• High attention to detail and accuracy.
• A proactive approach to problem-solving and taking initiative.
• The ability to work efficiently in a fast-paced environment.

Responsibilities

• Manage incoming customer enquiries in a professional and timely manner.
• Prepare and process customer quotations, sales orders and invoices.
• Assist with purchasing activities, including supplier communication, purchase orders and stock availability enquiries.
• Provide administrative and operational support to the sales team, assisting with customer requirements and daily activities.

Skills

Customer service

Organisation

Time management

Attention to detail

Communication skills

Job description

Administration & Customer Service Officer

We are seeking a motivated, organised and enthusiastic Administration & Customer Service Officer to join our growing team at Ausdirect Sales Pty Ltd.

This is an exciting opportunity for someone who enjoys working in a fast-paced environment, thrives on variety and takes pride in delivering exceptional customer service.

Working closely with our existing team, you will play an important role in supporting day-to-day business operations, assisting with customer enquiries, sales administration, purchasing and order fulfilment.

Key Responsibilities

• Manage incoming customer enquiries in a professional and timely manner.
• Prepare and process customer quotations, sales orders and invoices.
• Assist with purchasing activities, including supplier communication, purchase orders and stock availability enquiries.
• Provide administrative and operational support to the sales team, assisting with customer requirements and daily activities.

What We're Looking For

• We are looking for someone who is reliable, adaptable and has a positive, can-do attitude.
• The ideal candidate will demonstrate:
• Strong customer service skills with a professional and friendly approach.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• High attention to detail and accuracy.
• A proactive approach to problem-solving and taking initiative.
• The ability to work efficiently in a fast-paced environment.
• Excellent communication and interpersonal skills.
• A positive, reliable and adaptable attitude with a willingness to learn.
• Previous experience in customer service, administration or a similar role is highly regarded but not essential.