Client Services Officer

Empire Group; City of Brisbane; On-site; AUD 68,000 - 92,000; Full time

Benefits offered by this job

Competitive remuneration package

Modern office environment

Workplace flexibility

Training and development opportunities

Stable and growing accounting practice

Job summary

Empire Group in Brisbane CBD is seeking a highly organized Team Administrator to support Partners, Managers and accounting staff. This full-time role focuses on smooth day-to-day operations, client service excellence, and handling onboarding and essential compliance tasks.

Reporting to senior staff, you\'ll manage workflow, deadlines and document preparation, coordinate meetings, and maintain client records.

Qualifications

• Previous experience working within a public practice accounting firm.
• Strong understanding of accounting practice administration and compliance processes.
• Experience working with accounting and practice management software.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.

Responsibilities

• Provide administrative support to Partners, Managers, and Accounting staff.
• Prepare and format client correspondence, reports, financial statements, and engagement documents.
• Coordinate client onboarding and maintain client records.
• Manage workflow, deadlines, and job tracking systems.
• Schedule meetings, appointments, and client reviews.

Skills

Public practice administration

Organisational skills

Attention to detail

Time management

Client service

Communication

Tools

Accounting software

Practice management software

Job description

Team Administrator / Team Assistant (Public Practice Accounting)

Location: Brisbane CBD

Employment Type: Full-Time

Salary: $ 80,000 Plus Super

About the Role

We are seeking a highly organised and proactive Client Service Officer to join a well established and growing accounting practice. This is an excellent opportunity for an experienced administration professional who understands the unique demands of a public practice accounting environment and enjoys supporting a team of accountants and advisors.

Reporting to the Partners and Senior Accountants, you will play a critical role in ensuring the smooth day-to-day operation of the practice, delivering exceptional client service, managing workflow administration, and supporting the team through key compliance and lodgement processes.

Key Responsibilities

• Provide administrative support to Partners, Managers, and Accounting staff.
• Prepare and format client correspondence, reports, financial statements, and engagement documents.
• Coordinate client onboarding and maintain client records.
• Manage workflow, deadlines, and job tracking systems.
• Schedule meetings, appointments, and client reviews.

About You

To be successful in this role, you will be organised and proactive with a high attention to detail, and an understanding of Public Practice Accounting businesses.

Essential Requirements

• Previous experience working within a public practice accounting firm.
• Strong understanding of accounting practice administration and compliance processes.
• Experience working with accounting and practice management software.
• Excellent organisational and time management skills.
• High attention to detail and accuracy.

What We Offer

• Supportive and collaborative team environment.
• Opportunity to work closely with experienced accounting professionals.
• Ongoing training and development opportunities.
• Stable and growing accounting practice.
• Competitive remuneration package.
• Modern office environment and workplace flexibility.

At Empire Group, we value diversity and are committed to equitable recruitment. We encourage Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, people with disability, and other underrepresented groups to apply. Our focus is on creating fair, accessible, and culturally safe recruitment processes that genuinely reflect and respect the communities we serve.