Administration Coordinator – Purchasing & Service

Arrowsmith & Grant Refrigeration; City of Greater Dandenong; On-site; AUD 55,000 - 75,000; Full time

Job summary

Arrowsmith & Grant Refrigeration in Dandenong, VIC, is seeking an organised administrator to support service and purchasing operations. You will manage supplier communications, process purchase orders, coordinate technicians, and respond to customer inquiries, ensuring accuracy and timely scheduling.

Ideal candidates have proven administration experience, strong attention to detail, and the ability to multitask in a busy environment while maintaining a professional, friendly manner with

Qualifications

• Has previous administration experience in a service, trades, manufacturing, purchasing or similar environment.
• High level of organisation with ability to manage multiple jobs and priorities.
• Confident communication with customers, technicians and suppliers.
• Comfortable with changing priorities and urgent service requirements.
• Strong attention to detail and task ownership.
• Reliable and able to work independently or in a small team.
• Calm and organised in a busy environment.
• Good written and verbal communication skills.

Responsibilities

• Placing orders with suppliers and issuing purchase orders.
• Checking orders against specifications and project requirements.
• Confirming order details including quantities, finishes and other requirements.
• Receipting incoming goods and checking deliveries and invoices against purchase orders.
• Allocating supplier costs and pricing to relevant jobs.
• Responding to general customer and supplier emails.
• Coordinating customer service and breakdown requests, including booking jobs and scheduling technicians.
• Liaising with technicians regarding job requirements and progress.
• Communicating with customers regarding bookings and service inquiries.

Skills

Organisation

Communication

Customer service

Multitasking

Teamwork

Attention to detail

Independent working

Job description

Arrowsmith & Grant Refrigeration – Dandenong VIC

Key responsibilities

• Placing orders with suppliers and issuing purchase orders
• Checking orders against specifications and project requirements
• Confirming order details including quantities, finishes and other requirements
• Receipting incoming goods, checking deliveries and supplier invoices against purchase orders, and following up discrepancies
• Allocating supplier costs and pricing to the relevant jobs within the system
• Responding to general customer and supplier emails
• Assisting with the day-to-day coordination of the following:
• Coordinating customer service and breakdown requests, including booking jobs and scheduling service technicians
• Liaising with technicians throughout the day regarding job requirements, scheduling changes, customer information and job progress
• Communicating with customers regarding bookings, technician attendance and general service enquiries

About you

• Has previous administration experience, ideally within a service, trades, manufacturing, purchasing or similar environment
• Is highly organised and able to manage multiple jobs, technicians and priorities at the same time
• Is confident communicating with customers, technicians and suppliers
• Is comfortable dealing with changing priorities and responding to urgent service requirements
• Has strong attention to detail and follows tasks through to completion
• Is reliable and takes ownership of their responsibilities
• Can work independently as well as collaboratively within a small team
• Remains calm and organised in a busy environment
• Has good written and verbal communication skills

About us

Arrowsmith & Grant Refrigeration is an Australian-owned manufacturer and service provider specialising in medical and commercial refrigeration.