Service Coordinator

CSK Group; City of Brisbane; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

Early finish each Friday

Job summary

CSK Group is seeking a Service Coordinator to ensure smooth operation of maintenance, service and repair for medical-grade refrigeration equipment in an Australian setting. You will schedule our refrigeration mechanics, manage reports, and prepare quotations while coordinating invoicing and client communications.

Ideal candidates bring strong customer service experience, excellent written and verbal communication, and solid organizational skills.

Qualifications

• Experience in a customer service or administrative role.
• Strong organizational and multi-tasking skills.
• Proficient with Outlook and Excel; familiarity with job management systems like simPRO or similar.

Responsibilities

• Scheduling refrigeration mechanics for service and repairs.
• Reviewing reports and forwarding to customers in a timely manner.
• Preparing quotations for service and repair work.
• Invoicing.
• Develop and maintain relationships with external stakeholders and clients.
• Take ownership of responsibilities and contribute to business performance goals and customer satisfaction.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Teamwork

Tools

Outlook

Excel

simPRO

Job description

As CSK expands, we are seeking a service coordinator to join our growing service team. As the Service Coordinator you will play a crucial role in ensuring the smooth operation of the maintenance, service, and repair of specialised medical-grade refrigeration equipment.

Key responsibilities

• Scheduling our refrigeration mechanics for service and repairs work
• Reviewing reports and forwarding them to our customers in a timely manner
• Preparing quotations for service and repair work
• Invoicing
• Develop and maintain strong working relationships with external stakeholders and clients
• Take ownership of responsibilities and actively contribute to achieving business performance goals, meeting delivery timeframes, and ensuring customer satisfaction

About you

• Strong customer service skills, with excellent written and verbal communication
• Proven experience in a customer service and/or administrative role
• Strong organizational and multi-tasking skills
• Proficient computer literacy, including proficiency in Outlook, Excel, and electronic job management systems like simPRO or similar
• Ability to work effectively independently and within a team
• A friendly customer focused attitude
• Reliable, punctual and hardworking
• A friendly and supportive office environment
• Ongoing training and development
• Early finish each Friday

About us

CSK Group is a leading Australian manufacturer, supplying and servicing medical and scientific equipment.