Administration Assistant (Entry Level)

Synergy Education Group; City of Brisbane; On-site; AUD 42,000 - 54,000; Full time

Job summary

Synergy Education Group is seeking an enthusiastic Administration Assistant to join our Head Office team in East Brisbane/Woolloongabba. This full-time, entry-level role offers hands-on experience in customer service, data entry and general office tasks.

You don’t need extensive experience; training is provided. If you are friendly, reliable and eager to learn, you’ll fit right in and help us deliver a great experience for our customers from first enquiry to training.

Qualifications

• No extensive administration experience is required.
• Willingness to learn and develop skills.
• Strong communication and attention to detail.

Responsibilities

• Be one of the first points of contact for customers by phone.
• Respond to customer enquiries by phone and email.
• Provide friendly, timely and accurate information.
• Enter and update information in our database.
• Assist with bookings, administration and general office tasks.
• Support training coordination and day-to-day operations.
• Help deliver a positive customer experience from enquiry to training.

Skills

Customer service

Telephone etiquette

Data entry

Organised

Clear communicator

Team player

Job description

Synergy Education Group – Woolloongabba QLD

Want to start your career with a company whose work genuinely makes a difference?

Synergy Education Group specialises in delivering first aid training to businesses and organisations, helping Australians gain the skills and confidence to respond in an emergency.

Behind every training course we deliver is a team working to make that experience happen, and we’re looking for an enthusiastic, friendly and eager-to-learn Administration Assistant to join our Head Office team in East Brisbane/Woolloongabba.

This is a full-time, entry-level position, 5 days per week (38 hours) and a great opportunity for someone looking to kick‑start their career and build real administration and customer service experience.

No extensive administration experience? That’s okay.

We’re looking for the right person with the right attitude. Full on‑on‑job training and support will be provided.

What you’ll do

As part of our administration team, you’ll help support our customers and keep our day‑to‑day operations running smoothly.

Your role will include:

• Being one of the first points of contact for our customers over the phone
• Responding to customer enquiries by phone and email
• Providing friendly, timely and accurate information
• Entering and updating information in our database
• Assisting with bookings, administration and general office tasks
• Supporting our team with the day‑to‑day coordination of training
• Helping us provide a great experience for our customers from their first enquiry through to their training

About you

You don’t need years of experience. We’re much more interested in who you are and the attitude you bring to the role.

We’d love to hear from you if you:

• Are friendly, enthusiastic and approachable
• Have a confident and professional telephone manner
• Enjoy talking to people and helping customers
• Are organized and pay attention to the little details
• Communicate clearly and professionally
• Are comfortable using computers and keen to learn new systems
• Are a team player who is happy to jump in and help
• Are reliable and take pride in doing a job well
• Are motivated, positive and genuinely eager to learn

It would be a bonus if you have:

• Previous administration experience
• Previous customer service experience

But neither is essential.

Most important...

We can teach you our systems, processes and how we do things.

What we’re really looking for is someone with a great attitude, a willingness to learn and the enthusiasm to become an important part of our team.

If you’re looking for an opportunity to start your career, learn new skills and be part of an organisation whose work genuinely makes a difference, we’d love to hear from you.