Administration Assistant / Customer Service Agent

Veryan Management Pty Ltd; Sydney; On-site; AUD 52,000 - 72,000; Full time

Benefits offered by this job

Monthly KPI bonus

Training & mentoring

Supportive team environment

Career growth opportunities

Stable, full-time position

Job summary

The Pink Group in Caringbah, NSW, is seeking an Administration Assistant / Customer Service Agent to join our Head Office team. You will coordinate field technicians, support customers, and help ensure smooth day-to-day service delivery across our operations.

The role requires a highly organised, customer-focused individual who can multi-task in a busy environment, learn new systems quickly, and deliver a professional, friendly experience.

Qualifications

• Highly organised with strong attention to detail.
• Confident communicator with excellent customer service.
• Tech-savvy and quick to learn new systems.
• Able to multitask in a fast-paced environment.
• Professional in presentation with a friendly phone manner.
• Reliable, honest, and a team player.

Responsibilities

• Schedule and coordinate field service technicians.
• Manage service bookings and job scheduling systems.
• Respond to customer enquiries via phone and email.
• Provide administrative support to the Service and Operations team.
• Maintain accurate records and documentation.
• Ensure services are delivered efficiently and on schedule.
• Deliver a professional and friendly customer experience.

Skills

Organised

Customer service

Communication

Tech-savvy

Multitasking

Tools

Scheduling software

CRM

MS Office

Job description

The Pink Group is a leading provider of specialist services across Australia and the South Pacific. We work with a diverse client base, including government agencies and residential customers, and are known for our high standards of service delivery and positive team culture.

We offer a professional yet relaxed working environment, with a strong focus on supporting and developing our people.

About Us

The Pink Group is a leading provider of specialist services across Australia and the South Pacific. We work with a diverse client base, including government agencies and residential customers, and are known for our high standards of service delivery and positive team culture.

We offer a professional yet relaxed working environment, with a strong focus on supporting and developing our people.

About the Role

We are seeking a motivated and customer-focused Administration Assistant / Customer Service Agent to join our Head Office team in Caringbah.

This is a key role within our Service and Operations team, where you will coordinate field technicians, support customers, and help ensure smooth day-to-day service delivery across our operations.

Key Responsibilities

• Schedule and coordinate field service technicians
• Manage service bookings and job scheduling systems
• Respond to customer enquiries via phone and email
• Provide administrative support to the Service and Operations team
• Maintain accurate records and documentation
• Ensure services are delivered efficiently and on schedule
• Deliver a professional and friendly customer experience

About You

To be successful in this role, you will be:

• Highly organised with strong attention to detail
• A confident communicator with excellent customer service skills
• Tech-savvy and comfortable learning new systems
• Able to multitask and prioritise in a fast-paced environment
• Professional in presentation with a friendly phone manner
• Reliable, honest, and a strong team player

Desirable (but not essential)

• Previous administration or service coordination experience
• Experience in the pest control or service industry

What We Offer

• Monthly KPI-based bonus
• Ongoing training and mentoring
• Supportive team environment
• Long-term career growth opportunities
• Stable, full-time position with a growing company