Administration Assistant – Accounting Firm

Fusion Accounting Solutions; Tweed Heads South; Vor Ort; AUD 52.000 - 68.000; Vollzeit

Zusammenfassung

Fusion Accounting Solutions, based in Tweed Heads South NSW, seeks a friendly, organised Administration & Client Services Assistant on a 12-month fixed-term maternity leave contract. Responsibilities include reception, client onboarding, and coordinating documentation to ensure a seamless client experience.

The role supports the accounting team, using Xero and practice management software, with a focus on accuracy, strong communication, and proactive problem solving.

Qualifikationen

• Previous administration experience within an Australian public practice accounting firm is highly regarded.
• Familiarity with ATO Online Services for Agents and ASIC corporate compliance processes.
• Experience using Xero, with exposure to accounting practice management and document management software.
• Strong organisational skills and the ability to manage competing priorities.
• Excellent written and verbal communication skills with a confident and professional telephone manner.

Aufgaben

• Reception & Client Services: Manage incoming calls, emails and client enquiries while delivering a professional, welcoming client experience.
• Client Administration: Onboard clients, maintain records, request documentation and coordinate correspondence.
• ATO Administration: Support ATO Online Services for Agents, access client information and manage correspondence.
• ASIC & Corporate Compliance: Assist with annual reviews, company records and compliance documentation.
• Accounting Software & Systems: Use Xero and practice management systems to support processes.
• Document Management: Prepare, format, distribute and file client documents and electronic records.
• Workflow & Team Support: Assist with deadlines and support efficient workflow.
• General Office Administration: Coordinate appointments and office communications.

Kenntnisse

Strong organisational skills

Excellent written and verbal communic

Proactive solutions-focused

Collaborative mindset

Attention to detail

Tools

Microsoft Office

Xero

Practice management software

Jobbeschreibung

Fusion Accounting Solutions – Tweed Heads South NSW

We are seeking a friendly, organised and proactive Administration & Client Services Assistant to join our team on a 12-month fixed-term maternity leave contract. This is a fantastic opportunity for someone who enjoys working in a professional office environment, thrives on providing exceptional client service and takes pride in keeping things running smoothly. Working closely with our accounting team, you will play an important role in supporting daily office operations, assisting with client communications and ensuring our clients receive a professional, welcoming and seamless experience.

Key responsibilities

Reception & Client Services: Assist with managing incoming telephone calls, emails and client enquiries, while supporting the delivery of a professional, welcoming and seamless client experience.

Client Administration: Assisting with client onboarding, maintaining accurate client records, requesting documentation and coordinating client correspondence.

ATO Administration: Assisting with ATO Online Services for Agents, including accessing client information, managing correspondence and supporting general taxation administration.

ASIC & Corporate Compliance: Supporting ASIC annual reviews, company record maintenance, corporate compliance documentation and related administrative tasks.

Accounting Software & Systems: Working with Xero and other practice management systems to support client and internal administrative processes.

Document Management: Preparing, formatting, distributing and maintaining client documents, correspondence and electronic records.

Workflow & Team Support: Assisting accountants and other team members with administrative tasks, monitoring deadlines and supporting efficient workflow management.

General Office Administration: Coordinating appointments, managing office communications and assisting with the smooth operation of the office.

About you

Previous administration experience within an Australian public practice accounting firm (highly regarded).

Familiarity with ATO Online Services for Agents and ASIC corporate compliance processes.

Experience using Xero, with exposure to accounting practice management and document management software.

Strong organisational skills and the ability to manage competing priorities.

Excellent written and verbal communication skills, with a confident and professional telephone manner.

High attention to detail and accuracy when handling client information and documentation.

Proficiency in Microsoft Office, including Outlook, Word and Excel.

A proactive, solutions-focused approach and willingness to learn new systems.

A collaborative mindset, with a genuine willingness to support colleagues and contribute to team success.

About us

At Fusion Accounting Solutions, we're more than just an accounting firm. We're a progressive, multidisciplinary accounting and financial services business committed to delivering an exceptional client experience. Offering an integrated suite of services under one roof, we go beyond traditional accounting and compliance. Our holistic approach places the client journey at the heart of everything we do, integrating accounting, taxation, financial planning and wealth protection to help our clients build, grow and protect their wealth while achieving their financial goals and securing their future. We embrace technology, innovation and continuous improvement to deliver smarter solutions for our clients and create a collaborative, rewarding workplace for our team.

Supportive Team Environment: Work alongside a collaborative team that values communication, accountability and helping one another succeed.

Modern, Technology-Focused Workplace: Gain exposure to contemporary accounting systems, cloud technology, automation and evolving business processes.

Diverse Professional Exposure: Be part of a multidisciplinary firm offering accounting, taxation, SMSF and financial advisory services.

Variety in Your Day: Enjoy a diverse role combining client interaction, administration and professional support.

Professional Development: Opportunities to strengthen your knowledge of accounting practice administration, compliance systems and client service.

Values-Driven Culture: Join a business that embraces continuous improvement, innovation and the belief that Better Never Stops.