Administration Assistant

Wannon Weed & Pest Control; Warrnambool; Remote; AUD 54,000 - 70,000; Full time

Benefits offered by this job

Flexible working hours

Work from home

Training and support

Above award rates

Long-term secure position

Job summary

Wannon Weed & Pest Control, a family‑owned business servicing South West Victoria, seeks an Office Administrator to run the office from home. You’ll schedule technicians, manage customer bookings and inquiries, and keep the books tidy with invoicing and AP tasks. You’ll also look for ways to improve office systems and processes.

Flexible hours, above‑award rates, and a secure long‑term role are offered. Training and support will help you settle in, with room to grow into an Office Manager

Qualifications

• Excellent organisational and time management skills.
• A positive, professional and customer‑focused phone manner.
• Strong communication skills and attention to detail.
• Comfortable using Microsoft Office, Xero and similar systems, and the ability to pick up new software quickly.

Responsibilities

• Schedule and coordinate daily jobs for our technicians.
• Manage customer bookings, enquiries and ongoing communication.
• Answer incoming phone calls and handle customer questions professionally.
• Keep customer records and our scheduling system accurate and up to date.
• Prepare invoices and manage accounts payable.
• Help identify and implement improvements to our office systems and processes.
• Provide general administrative support to management as required.

Skills

Organisational skills

Customer service

Communication

Microsoft Office

Xero

Independent work

Reliability

Experience admin

Field staff coordination

Tools

Microsoft Office

Xero

Scheduling software

CRM systems

Job description

Join a growing family-owned business as an Office Administrator for Wannon Weed & Pest Control, a trusted business servicing South West Victoria. You'll be the one running the office day to day, scheduling technicians, managing customer communication, keeping the books tidy and we're genuinely open to your ideas on how to do it better. This is a work from home position, so you'll need a suitable home office set up.

Key responsibilities

• Schedule and coordinate daily jobs for our technicians
• Manage customer bookings, enquiries and ongoing communication
• Answer incoming phone calls and handle customer questions professionally
• Keep customer records and our scheduling system accurate and up to date
• Prepare invoices and manage accounts payable
• Help identify and implement improvements to our office systems and processes
• Provide general administrative support to management as required

About you

• Excellent organisational and time management skills, and the ability to juggle competing priorities
• A positive, professional and customer-focused phone manner
• Strong communication skills and attention to detail
• Confidence using Microsoft Office, Xero and similar systems, and the ability to pick up new software quickly
• A proactive attitude and confidence to suggest ideas and improvements
• Comfortable working independently from home, with reliable internet and a quiet workspace
• High levels of integrity, reliability and professionalism
• Previous administration or office management experience
• Experience coordinating field staff or service technicians
• Experience within a trade or service-based business

About us

• Wannon Weed & Pest Control is a trusted, family-owned business servicing South West Victoria. We pride ourselves on great customer service, reliable workmanship and building long-term relationships with our clients.
• Flexible working hours to suit your circumstances
• Work from home role negotiable
• Above award rates
• A secure, long-term position in a growing business
• Room to grow into an Office Manager role over time, as the business expands
• Training and support as you settle in
• A genuine say in how things are run - we value input from the person doing the work