Specialist Clinics Clerk

Eastern Health; Melbourne; On-site; AUD 35,000 - 50,000; Part time

Benefits offered by this job

Investment in your career

Work-life balance

Wellbeing support

Financial incentives

Job summary

Eastern Health in Melbourne is seeking a clerical staff member for Acute Specialist Clinics. The role focuses on scheduling activities, managing referrals, waitlists and clinic communications within a busy hospital setting, supporting patient-centred care.

You will handle registration, rebooking, and email management while working closely with medical and nursing teams to ensure efficient clinic operations. Join a values-led healthcare provider delivering high-quality care to the community.

Qualifications

• Year 10 level English, written and spoken.
• Experience with patient management systems (iPM, CPF, EMR).
• Proficient in Word, Outlook and Excel.
• Advanced telephone skills and clerical abilities.
• Able to provide quality customer service to patients.
• Excellent communication and organisational skills.

Responsibilities

• Schedule activities within Acute Specialist Clinics and manage referrals.
• Register referrals, cancelations and rebookings, maintain waitlists and email.
• Support portfolio management and day-of-clinic customer service.
• Collaborate in a multidisciplinary team with medical and nursing staff.
• Provide clerical support to ensure smooth clinic operations.

Skills

Year 10 English

Patient management systems

Microsoft Word

Microsoft Outlook

Excel

Telephone skills

Customer service

Communication

Organisational skills

Teamwork

Tools

iPM

CPF

EMR

Job description

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Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you

• Permanent Part-time role | 16 hours per week – must be available both Thursday's and Friday's
• Monday to Friday role, no weekend shifts - Shift times between 0800-1730
• Based at Blackburn Public Surgical Centre | Free parking onsite

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

This position is responsible for a range of scheduling activities within Acute Specialist Clinics including, registration of referrals, managing patient cancellation's and rebooking's, waitlist and email management, portfolio management, day of clinic customer service and working within a multidisciplinary team environment (together with medical and nursing teams).

An opportunity existsin Acute Specialist Clinics for a passionate and enthusiasticclerical staff member.Eastern Health Acute Specialist Clinicsarea busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow-up from Eastern Health’s network of hospitals.

Clerical staff are highly regarded members of the multidisciplinary team that ensure Acute Specialist Clinics function well. Services offered inSpecialist Clinicsinclude but not limited to: Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gynaecology, Women’s Health, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.

Salary: $30.75 per hour (base hourly rate), classified as HS1 - Administrative Officer Grade 1. Salary and employment conditions are in accordance with the applicable Enterprise Bargaining Agreement (EBA). Please refer to the Position Description attached to htis advertisement for further information.

What you’ll bring

To be successful in this role you will possess:

• Year 10 level Englishwritten and spoken
• Knowledgeofpatient management systems (iPM, CPF, EMR)
• Computer competent inMicrosoftWord, Outlookand Excel
• Advancedtelephone skills and clericalskills
• Ability toprovide quality customer service in a friendly and professional manner to support high-quality patient centred care
• Excellent communication and organisationalskills
• The ability to work as partof a diverse team

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Contact Email: [e-mail]

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on [phone] (option 1) or [e-mail] for any assistance with your application.

Our Values in Action

Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead