Customer Service Officer

Eastern Health; City of Melbourne; On-site; AUD 39,000 - 50,000; Full time

Benefits offered by this job

Mentor program

Discovery days

Professional development leave

Friendly teams

Diversity & Inclusion

Fitness Passport

Employee assistance program

Flexible hours

Salary packaging

Private health insurance

Digital upskilling

Cafes onsite

Job summary

Easter n Health invites applications for a Casual Customer Service Officer to join the Business Service Centre across Box Hill, Maroondah and Angliss Hospital sites. You will be the first point of contact, delivering frontline reception and administrative support in a busy healthcare setting.

The role requires strong communication, computer and administrative skills, with versatility to work across shifts and overnight hours as needed. Experience in healthcare is preferred but not essential.

Qualifications

• Experience in reception or administration in a healthcare setting is desirable.
• Strong computer and administrative skills are required.
• Excellent communication and organisational skills are essential.
• Reliable work ethic and professionalism are important assets.

Responsibilities

• Serve as first point of contact at main reception desks for visitors and callers.
• Provide 24/7 support across Box Hill, Maroondah and Angliss Hospital sites.
• Assist with general administrative duties and helpdesk support.

Skills

Team collaboration

Administrative skills

Proactive attitude

Communication

Organisational skills

Professionalism

Job description

Business Services Centre Customer ServiceOfficer

• Casualposition| Experience work/life balance
• Box Hill, Maroondah and Angliss Hospitals | Opportunity to work across sites

Eastern Health

Eastern Health is one of Melbourne’s largest public health services. We provide a range of emergency, surgical, medical and general healthcare services and have a proud history of serving a diverse community.

Our Employee Value Proposition is“Being a part of Eastern Health means belonging to a welcoming team of healthcare experts”.

This statement aligns with our promise to our communities, patients, consumers and staff that we will be HEALTHIER TOGETHER. Bolder than a vision for the future, our promise calls us to action. We know that working together is the only way we can achieve what is necessary for a healthier future.

About the role

An opportunity exists for a Casual Customer Service Officer to join the Business Service Centre, providing essential support to internal and external visitors at our Box Hill Maroondah and Angliss Hospital sites. This is a dynamic, service-oriented position ideal for someone with experience in reception or administration, preferably within a healthcare setting.

As the first point of contact at the main reception desks, the Business Service Centre delivers 24/7 face-to-face, telephone, email support to internal and external stakeholders,as well assupporting emergency code procedures. The team plays a critical role inmaintaininga warm and welcoming environment for patients, visitors, and staff while also overseeing key administrative systems and providinghelpdesk support.

You’llbe part of a friendly, supportive team delivering exceptional customer service, responding to service requests and system faults, and performing a range of administrative duties.

This casual position will provide coverage for both planned and unplanned leave across Box Hill and Maroondah Hospitals. The Business Service Centre operates 24 hours a day, so the successful applicant must be available to work all shift times including overnight shifts as required.

About you

To be successful in this role you willpossess:

• The ability to work collaboratively within a diverse team
• Strong computer and administrative skills
• A proactive attitude and willingness to learn
• Excellent communication andorganisationalskills
• A reliable work ethic andhigh levelof professionalism
• An interest in healthcare — previous experience in a health environment is desirable but not essential

Healthcare workers are strongly recommended to follow COVID vaccination recommendations provided in the

What we offer

Eastern Health offers a variety of fantastic Employee Benefits, view the extensive range here!

• Mentor and Shadowing program
• Access to discovery days across our 50 sites
• Study and professional development leave
• Friendly & supportive teams
• Commitment to Diversity, Equity and Inclusion
• Fitness Passport for work-life balance
• Employee Assistance program accessible for you and your loved ones
• Flexible working hours and excellent entitlements
• Salary packaging options and an employee benefits scheme
• Access to Private Health Insurance offers
• Digital upskilling, such as excel and Power-Bi training
• Cafes at all of our Hospitals

Good to know:

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability – within the communities we serve and our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and/or Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• Vaccination and screening for immunity to vaccine-preventable disease is a mandatory requirement of this role.
• Advertising may end before the closing date.
• We do not accept recruitment agency application

If you are a current Eastern Health employee please ensure you log in with your internal Eastern Health account to apply for this or other roles.

Contact Person:Jacinta McNay

Contact Number: 9975 6100

Contact Email: *************@easternhealth.org.au

Job Posting End Date: 23/10/2026

Just contact the Hiring Manager in the advertisement or call the Talent Acquisition Team on (03) 9955 7*** (Option 1) | Medical Workforce Unit on (03) 9895 3***. [TA for Non Medical roles, MWU for Medical roles]

Our Values in Action:

Respect for all | Safe always | Partnering in care | Learning and improving every day

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