Specialist Clinics Clerk

Eastern Health; Melbourne; Híbrido; AUD 26.000 - 35.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Career development

Work-life balance

Wellbeing support

Salary packaging

Descripción de la vacante

Eastern Health is seeking a clerical staff member to support Acute Specialist Clinics with scheduling, referrals registration, and patient communications. The role involves managing cancellations, waitlists, and day-to-day clinic activities within a multidisciplinary team to ensure smooth patient flow across multiple specialties.

Applicants should have strong English, experience with patient management systems (iPM, CPF, EMR), and proficiency in Word, Outlook and Excel.

Formación

• Year 10 level English written and spoken.
• Knowledge of patient management systems (iPM, CPF, EMR).
• Proficient in Microsoft Word, Outlook and Excel.
• Strong telephone and clerical skills.

Responsabilidades

• Register referrals and manage patient cancellations and rebookings.
• Manage waitlists and email communications.
• Portfolio management and day-of-clinic customer service.
• Collaborate with multidisciplinary teams.

Conocimientos

Communication

Customer service

Organisational skills

Telephone skills

Teamwork

Educación

Year 10 English

Herramientas

iPM

CPF

EMR

Microsoft Word

Outlook

Excel

Descripción del empleo

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Do you work for Eastern Health currently? If so, please log in to Eastern Health Careers Employee Login using your network login details to see the full range of jobs available to you

• Permanent Part-time role | 16 hours per week – must be available both Thursday's and Friday's
• Monday to Friday role, no weekend shifts - Shift times between 0800-1730
• Based at Blackburn Public Surgical Centre | Free parking onsite

Eastern Health is one of Victoria's largest public health services. As a values-led, integrated service united by our Healthier Together promise, we deliver high-quality care, support and service to a broad and diverse community across Melbourne’s east and beyond.

About the role

This position is responsible for a range of scheduling activities within Acute Specialist Clinics including, registration of referrals, managing patient cancellation's and rebooking's, waitlist and email management, portfolio management, day of clinic customer service and working within a multidisciplinary team environment (together with medical and nursing teams).

An opportunity existsin Acute Specialist Clinics for a passionate and enthusiasticclerical staff member.Eastern Health Acute Specialist Clinicsarea busy department of the hospital, meeting the needs of patients from the community by providing a range of specialist services. Approximately 160 000 occasions of service are provided annually. These include new patients referred from the community, review appointments for ongoing care and post admission follow-up from Eastern Health’s network of hospitals.

Clerical staff are highly regarded members of the multidisciplinary team that ensure Acute Specialist Clinics function well. Services offered inSpecialist Clinicsinclude but not limited to: Orthopaedics, Plastics, General Medical, Surgery, Neurology, Gynaecology, Women’s Health, Gastroenterology, Urology, Respiratory, Liver, and Paediatrics.

Salary: $30.75 per hour (base hourly rate), classified as HS1 - Administrative Officer Grade 1. Salary and employment conditions are in accordance with the applicable Enterprise Bargaining Agreement (EBA). Please refer to the Position Description attached to htis advertisement for further information.

What you’ll bring

To be successful in this role you will possess:

• Year 10 level Englishwritten and spoken
• Knowledgeofpatient management systems (iPM, CPF, EMR)
• Computer competent inMicrosoftWord, Outlookand Excel
• Advancedtelephone skills and clericalskills
• Ability toprovide quality customer service in a friendly and professional manner to support high-quality patient centred care
• Excellent communication and organisationalskills
• The ability to work as partof a diverse team

What we offer

Being part of Eastern Health means belonging to a welcoming team of healthcare experts. We offer a range of benefits including:

• Investment in your career through continuous learning, mentoring, professional development, and opportunities to progress into specialist, leadership or advanced practice pathways.
• Work-life balance with flexible working arrangements, study and professional development leave, and leave purchasing options.
• Wellbeing support through fitness programs, confidential employee assistance services for you and your family, and 24/7 access to a range of support resources.
• Financial incentives to help you make the most of your earnings, including salary packaging through Maxxia, novated leasing options, and employee discounts on health insurance, banking and more.

You must be eligible to work in Australia. Applications are reviewed as they are received, so we encourage early applications as the advertisement may close prior to the closing date.

Shortlisted candidates will be contacted to arrange an interview, and all applicants will be advised of the outcome of their application. Appointment to this position is subject to a satisfactory National Police Check, compliance with mandatory vaccination requirements, including annual influenza vaccination, and evidence of immunity to vaccine-preventable diseases where required.

• We are an equal opportunity employer and actively promote equality for people of all races, ethnicities, gender identities, sexual orientations, and for people living with disability across the communities we serve and within our Eastern Health team.
• We provide a culturally safe and welcoming environment for Aboriginal and Torres Strait Islander employees.
• As a child-safe organisation, we ensure child safety and wellbeing is embedded in our everyday culture.
• We are shaping a culture that delivers exceptional care for our community, and an exceptional experience for all the people who make it possible.

Contact Email: [e-mail]

Contact the person listed in the advertisement above for any queries related to the role or for any adjustments you may require during the recruitment process.

Or contact our Talent Acquisition team for support on [phone] (option 1) or [e-mail] for any assistance with your application.

Our Values in Action

Respect for all | Safe and welcoming | Partnering in care | Innovate, learn and lead