Program Assistant

Grampians Health; Ballarat; On-site; AUD 40,000 - 44,000; Part time

Benefits offered by this job

Salary packaging

Job summary

Grampians Health Ballarat is seeking a Program Assistant (Administration) to join our Central Intake team on a part-time fixed capacity. The role focuses on efficient referrals management and timely access to care, with data entry into our patient administration database.

You will be part of a small, friendly team handling incoming referrals, phone and email enquiries, and directing cases appropriately. Prior health-care admin or customer service experience is valued.

Qualifications

• Excellent communicator with ability to listen, solve problems and relay information clearly.
• Strong organisational skills and ability to handle competing demands.
• Efficient and accurate data entry to ensure referrals are entered correctly and timely.
• Previous experience in administration or customer service in a health care environment is highly regarded.

Responsibilities

• Support management of referrals to ensure clients access care promptly.
• Handle phone and email enquiries and direct referrals to the correct areas of the organisation.
• Enter referrals onto the patient administration database to maintain accurate records.

Skills

excellent communicator

great organisational skills

accurate data entry

administration experience

Tools

Health care admin systems

Job description

$29.57 per hour+ salary packaging | Program Assistant - Central Intake

Part-time fixed term until May 2027 - 24 hours per fortnight

About the role

Do you have an eye for detail? And have experience in data entry? We would love to hear from you! Grampians Health Ballarat is seeking a Program Assistant (Administration) to join our Central Intake team on a part-time fixed capacity.

As a Program Assistant with us you have the opportunity to support the efficient management of referrals to ensure our clients and consumers can access the care they need in a timely way. You will be part of a small, friendly team primarily responsible for managing incoming referrals and ensuring they are directed to the correct areas of our organisation. This will include managing phone and email enquiries and entering referrals onto our patient administration database.

Skills and experience

• be an excellent communicator, committed to working at the highest standard. This includes the ability to identify and solve problems constructively, listen, and relay information.
• be a hard worker, with excellent organisational skills, being able to adapt to competing demands.
• be efficient and accurate in data entry ensuring that referrals can be entered correctly and in a timely manner
• previous experience in administration or customer service in a health care environment will also be highly regarded.

Interested?

or if you wish to discuss the role prior to applying, contact Margaret Dawson on 5320 3711 for a confidential discussion.

Please upload a cover letter, resume and a response to each of the key selection criteria with your application.

We're actively seeking candidates for this role and will review applications as they are submitted.

If you are currently employed at Grampians Health, please sign in through the 'Employee Login' via the external Careers Page or access the Careers Page via the Intranet.

About Grampians Health

Grampians Health provides healthcare to a large region at our campuses based in Ballarat, Dimboola, Edenhope, Horsham and Stawell. Our mission is to deliver sustainable healthcare tailored to evolving community and workforce needs. We strive to enhance services and careers, providing quality healthcare to rural and regional communities. Joining Grampians Health means being part of a diverse team, with a variety of career opportunities in acute, maternity, mental health, allied health, aged care and support services.

Ballarat Region

Ballarat is the largest centre in Western Victoria and the state’s fastest growing inland city. Uniquely located within easy access to Melbourne, Ballarat has some of Australia’s most significant heritage buildings and natural landscapes.

Diversity and Inclusion

All appointments are subject to a satisfactory police records check, immunisation clearance and Working with Children check and/or NDIS Worker Screening Check. All employees must be willing and able to wear Personal Protective Equipment (PPE) when required, which at a minimum is a surgical mask. Additional PPE requirements are role dependent.

Grampians Health is a child safe organisation, committed to the safety and wellbeing of all children and young people. Grampians Health is committed to providing a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds, mature age workers and lesbian, gay, bisexual, transgender, queer (or questioning), intersex and asexual LGBTQIA+.