Administration & Support Coordinator

Healthcare Australia; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Birthday Leave

Recharge Time

24/7 Support

Salary Packaging

Study Support

The Gifting Hub

Job summary

Healthcare Australia is seeking an organised Administration & Support Coordinator to support our Allied Health team, including Podiatry, Speech Pathology and Dietetics services. You will work with clinicians, residential aged care facilities, and internal teams to keep processes running smoothly and ensure clients receive the right support.

You will have administration experience, strong customer service and stakeholder engagement skills, and be proficient in Microsoft Office, data management

Qualifications

• Experience in administration and client service.
• Strong written and verbal communication skills.
• Ability to prioritise workloads and manage multiple tasks.

Responsibilities

• Liaise with aged care facilities, clinicians, practice managers and internal teams via phone and email.
• Manage referrals, Medicare billing, validation, data entry and client records.
• Support therapy scheduling, rostering and clinician systems, including equipment ordering.

Skills

Admin coordination

Customer service

Stakeholder engagement

Microsoft Office

Data entry

Tools

Zanda

Job description

We're looking for an organised and proactive Administration & Support Coordinator to join our Allied Health team and provide essential administrative and client support across our Podiatry, Speech Pathology and Dietetics services.

This is a varied role where you'll work closely with clinicians, residential aged care facilities, finance teams and internal stakeholders to keep our processes running smoothly and ensure clients receive the right support.

Day to Day!

• Liaising with residential aged care facilities, clinicians, practice managers and internal teams via phone and email
• Managing CDM referrals, Medicare billing, validation, data entry and client records
• Supporting therapist scheduling, rostering and clinician systems, including Zanda and equipment ordering
• Preparing reports and data to support business performance and identifying opportunities to improve processes and efficiency
• Providing general administrative and project support to the Operations team, including working with Finance and Accounts to resolve billing queries

Lets talk about you!

You will have previous administration experience, strong customer service and stakeholder engagement skills, and excellent written and verbal communication. You will be confident using Microsoft Office, managing data and learning new systems and databases. You will have strong attention to detail, problem-solving skills and the ability to manage competing priorities, work independently and contribute to a team. Experience in healthcare, Allied Health or database administration is desirable but not essential.

Why you'll love working with us!

• Birthday Leave - because you deserve a paid day off to celebrate you
• Recharge Time - access to extra leave
• 24/7 Support - free mental health & counselling via our EAP
• Salary Packaging - including novated leasing with Smart Group
• Study Support - financial assistance for work-related education
• The Gifting Hub - save on brands like Good Guys, Rebel, Amazon & more

If you have any questions,please contact Katie Longhurst on [e-mail]

Veterans are encouraged to apply.

At HCA we are committed to embracing diversity and committed to providing a safe working environment.