Administration Assistant

National Credit Insurance (Brokers) Pty Ltd; Adelaide; Hybrid; AUD 45,000 - 65,000; Full time

Benefits offered by this job

Hybrid work

Paid leave

Parental leave

Career development

Team events

Wellness program

Job summary

National Credit Insurance (Brokers) Pty Ltd in Adelaide is seeking a meticulous Data Entry Officer to support our Data Management Team. You will provide friendly professional customer service via phone and email while accurately updating client information across multiple systems.

Your role involves triaging enquiries, managing requests through our ticketing system, and ensuring data accuracy and compliance with established procedures. Hybrid role after training.

Qualifications

• Experience in data entry or customer service is preferred.
• Excellent attention to detail and accuracy.
• Ability to follow established processes and procedures.
• Strong organisation and time management skills.
• Clear and professional phone and email communication.

Responsibilities

• Provide professional customer service and support via phone and email.
• Triages and coordinates enquiries, ensuring timely resolution.
• Manage requests through the ticketing system and maintain service standards.
• Accurately maintain and update client information across multiple systems.
• Follow established procedures to ensure data accuracy and compliance.
• Set up and maintain client records and online access.
• Monitor outstanding requests and ensure agreed timeframes are met.
• Manage returned communications and maintain accurate client records.

Skills

Data entry

Customer service

Attention to detail

Multisystem access

Tools

Ticketing system

Job description

Do you have great attention to detail? Are you customer focussed?

As part of our Data Management Team, you'll help ensure client information and requests are handled accurately and efficiently, while providing friendly and professional support to clients and internal teams.

Known internally as a Data Entry Officer, you will be responsible for:

• Providing professional customer service and support via phone and email.
• Triaging and coordinate enquiries, ensuring timely resolution.
• Managing requests through the ticketing system and maintain service standards.
• Accurately maintaining and updating client information across multiple systems.
• Following established procedures to ensure data accuracy and compliance.
• Setting up and maintaining client records and online access.
• Monitoring outstanding requests and ensuring agreed timeframes are met.
• Managing returned communications and maintain accurate client records.

Attention to detail is particularly important in this role. You'll be working with client information across multiple systems, so we're looking for someone who takes care with their work, follows processes and procedures closely, and understands the importance of getting things right. You'll also regularly communicate with clients, colleagues and other internal teams, so you'll need to be friendly and professional, communicate clearly and be comfortable managing a variety of requests throughout the day.

We are ideally looking to fill this role on a full-time, permanent basis, but we would consider a reduced FTE of a minimum of 0.8 for the right candidate.

About You

Our ideal candidate will demonstrate:

• Previous experience in a data entry, customer service or similar.
• Excellent attention to detail and accuracy.
• The ability to follow established processes and procedures.
• Strong organisation and time management skills.
• Clear and professional phone and email communication.
• Confidence working across multiple systems.
• The ability to prioritise your workload and recognise when something needs urgent attention.
• A helpful, team-focused attitude.

We will provide you with comprehensive training and support to ensure your success.

Why NCI?

We've been helping businesses protect their profits, minimise risk and grow with confidence for over 40 years.

With our head office in Adelaide and almost 200 employees across Australia, NZ and Asia, we're a market leader in our specialist field with a reputation that extends globally.

Just as importantly, we've built a workplace where people genuinely enjoy coming to work. We're collaborative, supportive and believe in helping our people build rewarding, long-term careers.

Our people tend to stick around. Around one-third of our team have been with NCI for 10 years or more.

This is evidence of our great culture!

Benefits On Offer

We're always reviewing and improving our employee benefits, we offer:

• Hybrid working arrangements once training is completed.
• Up to 27 days of paid leave per year through our additional leave benefits.
• Up to 12 weeks' paid parental leave.
• Career development and progression opportunities.
• Regular team events and celebrations.
• Volunteer Days, EAP, wellness initiatives and annual flu vaccinations.
• Birthday gifts, anniversary celebrations and more.

For a confidential discussion, contact our People & Culture team on 1800 882 820.

To learn more about life at NCI, visit our Careers Page.