Administration and Tenancy Coordinator

The District Docklands; City of Melbourne; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Regular team events

Free on-site parking

Free Tram Zone access

Birthday leave

Job summary

The District Docklands is seeking an Administration and Tenancy Coordinator to be the welcoming face of the Precinct Management Office and to support tenancy delivery from lease to trade. This on-site role focuses on customer service, admin tasks and coordinating documents.

You will work closely with the Commercial Manager and Tenant Delivery teams, handling invoicing, records, and reporting while contributing to a safe, well-run precinct in Melbourne's entertainment district.

Qualifications

• Two years’ customer service experience in a hotel, retail or commercial environment.
• Strong written and verbal English communication.
• Proficiency with Microsoft Word and Excel; comfortable with invoicing and accounts receivable.

Responsibilities

• Deliver outstanding customer service as the first point of contact for precinct partners, visitors and contractors.
• Coordinate tenancy delivery administration from lease execution to trade, including handover notices and documentation.
• Maintain tenancy delivery trackers and tenant files, the Public Liability Insurance register, precinct partner databases and monthly tenant sales reporting.
• Support accounts receivable, including invoicing, arrears administration and the month-end process.
• Keep the Management Office running smoothly, including meeting room bookings, mail room, key register and team events.
• Participate in emergency management, including emergency and evacuation procedures, to help ensure safety on site.

Skills

Customer service

Multi-tasking

Attention to detail

English communication

Microsoft Word

Microsoft Excel

Invoicing

Education

Two years customer service experience (hotel/retail/commercial)

Tools

Microsoft Word

Microsoft Excel

Job description

Are you highly organised, customer focused and keen to grow your career in property? We are looking for an Administration and Tenancy Coordinator to be the welcoming face of The District Docklands Precinct Management Office and to keep the administration behind our newest precinct partner openings running smoothly.

This is a fantastic full-time opportunity for someone who loves variety in their day, enjoys building relationships with tenants and stakeholders, takes pride in getting the detail right and is willing to immerse themselves in Melbourne's entertainment district.

About the role

As our Administration and Tenancy Coordinator, you will be the first point of contact for precinct partners, visitors and contractors, while managing the administrative side of tenancy delivery from lease execution through to trade. The role balances customer service, tenancy delivery administration, accounts receivable support and office coordination, making it a varied and rewarding role. Reporting to the Commercial Manager, you will work closely with the Tenancy Delivery Manager, Legal, Operations and the wider Precinct Management team. This is an on-site role based at our Precinct Management Office.

Key accountabilities include:

• Delivering outstanding customer service as the first point of contact for precinct partners, visitors and contractors, and tracking issues through to resolution.
• Coordinating tenancy delivery administration from lease execution to trade, including handover notices, owner consents, fitout contribution approvals and completion of documentation.
• Maintaining tenancy delivery trackers and tenant files, the Public Liability Insurance register, precinct partner databases and monthly tenant sales reporting.
• Supporting accounts receivable, including invoicing, arrears administration and the month-end process.
• Keeping the Management Office running smoothly, including meeting room bookings, mail room, key register and team events.
• Playing an active role in emergency management, including emergency and evacuation procedures, to help ensure the safety of everyone on site.

What you will bring

• At least two years’ customer service experience in a hotel, retail or commercial environment.
• A customer-focused self-starter who can work independently, own tasks and projects, and see them through to high-quality completion.
• Strong multi-tasking and priority management skills, with strong attention to detail.
• Excellent written and verbal communication skills in English.
• Strong proficiency in Microsoft Word and Excel, and confidence with financial administration such as invoicing and accounts receivable.
• Shopping centre, tenancy delivery or property experience highly regarded; MRI experience strongly regarded but not essential.
• Willingness to undertake emergency management/warden training as required.

What's in it for you

• Regular team events and a supportive, collaborative team culture.
• Access to tickets to experiences and events.
• Free on-site parking and Free Tram Zone access.
• An extra day of leave for your birthday.
• Employee Assistance Program (EAP).
• Modern office facilities with end-of-trip amenities.
• Complimentary tea, coffee, fruit and snacks.

About us

The District Docklands is one of Melbourne's most unique mixed-use destinations, spanning more than 11 hectares and bringing together retail, entertainment, commercial offices, hotels, education and residential communities. We are a people-focused precinct committed to creating exceptional experiences for everyone who visits, works, shops, learns and lives here.

Applications close Thursday 15 October, 2026.

The District is committed to inclusion and diversity across gender, age, ethnicity and ability, and welcomes applications from anyone who can effectively complete the inherent requirements of the role. If you have any additional needs in applying, please let us know.