Receptionist & Office Administrator

Tideways; City of Melbourne; On-site; AUD 50,000 - 65,000; Full time

Job summary

Tideways in Melbourne’s Toorak office is seeking a capable Administrative Assistant with strong reception and customer service skills. The role focuses on front-of-house duties, general admin tasks, and coordinating mail and meetings.

Candidates should be reliable, well-presented, and able to operate with limited supervision within a team. Availability five days per week during standard business hours is expected.

Qualifications

• Experience in general office administrative functions including reception and customer service.
• Ability to work with limited supervision within a team.
• Willingness to work from the Toorak office five days per week.

Responsibilities

• Front of house engagement with clients and visitors.
• Handle general enquiries and direct to the appropriate staff.
• Receive, sort and distribute mail and courier items.
• Assist with meeting room bookings and ensure spaces are presentable.
• Support executive staff with travel plans as required.

Skills

Reception

Customer service

Administrative tasks

Mail handling

Scheduling

MS Office

Tools

MS Office

Job description

For over twenty years Tideways has focussed on delivering high quality client service while being a leader in the delivery of owners corporation management across Melbourne. We now have an opportunity for the right person to join our innovative and dynamic team.

About the Role

This full time role, located in our office at Toorak offers the opportunity to become an integral part of our team. The role is multifaceted requiring front of house engagement with clients, completion of administrative tasks and engaging across various business units within the company but also key stakeholders including our clients, contractors and visitors.

The successful candidate will be:

• Organised and well presented.
• Reliable, have attention to detail and have a positive approach to working in an office environment.
• Enjoy being part of a team environment and contributing to the positive culture of the office.
• Friendly and confident to welcome people to the office.
• Friendly and have a positive telephone manner.
• Happy to assist with general enquiries and identifying the right person to respond to specific enquiries.
• Confident monitoring and responding to general email enquiries and referring specific enquiries to the right staff member.
• Able to work with clients and direct enquiries relating to maintenance issues, collection of keys and other common property items.
• Receiving, sorting and distributing incoming mail, deliveries and courier items.
• Coordinating outgoing mail, deliveries and collections.
• Assisting with meeting room bookings and ensuring meeting spaces are presentable and ready for use.
• Supporting the distribution of routine communications and correspondence prepared by the team to clients.
• Providing general day-to-day administrative support across the business as required.
• Supporting executive staff with travel plans as required.

Experience within Owners Corporation or Property Management would be beneficial but is not essential.

Desired Attributes:

• Experienced in general office administrative functions associated with reception and customer service.
• Experienced working with limited supervision within a team environment.
• Be available to work from our Toorak office five days per week during standard business hours.
• Looking for a secure, long-term opportunity with prospects for growth and other professional opportunities for the right candidate.

Only applicants with unrestricted Australian working rights should apply.