Admin Team Leader Central

Children's Health Queensland Hospital and Health Service; Brisbane; On-site; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Opportunities for professional growth

Annual pay increases

12.75% employer superannuation

Salary packaging

Employee wellness program

Job summary

Children's Health Queensland Hospital and Health Service (CHQ HHS) is seeking an Administration Team Leader to guide an administration team, improve processes and support the Child and Youth Community Health Division. You will coordinate rosters, payroll and workloads while ensuring timely, accurate service delivery across multiple clinical services.

You will lead workflow improvements, interpret procedures, manage referrals and scheduling, and engage internal and external stakeholders to

Qualifications

• Leads and coaches an administration team to support child health services.
• Coordinates workflow and rosters, payroll activities, and workload management.
• Interprets procedures and develops work instructions to improve admin systems.

Responsibilities

• Coordinate, manage and lead workflow of administration staff and rosters.
• Ensure administrative duties are completed efficiently within timeframes and guided by procedures.
• Lead referrals, revenue optimisation, waitlists, bookings, cancellations and rescheduling in information systems.
• Maintain skills in Microsoft Office and hospital software to support patient services.
• Conduct audits and monitor reporting to improve customer service and professional standards.

Skills

Leadership

Coaching

Payroll management

Workflow management

Stakeholder communication

Tools

Microsoft Office

SRWS

HBCIS

ESM

TIMS

PureCloud

Job description

The position of Administration Team Leader will:

• Provide leadership and guidance to an administration team to enhance partnerships and promote best practice for administration services and the Child and Youth Community Health Division.
• Provide assistance with financial, legislative and administrative procedures, processes and systems that are well defined, documented and followed appropriately.
• Provide coverage to a geographical area that includes Child Health Services, Child Development Program, and other clinical services within the Division.
  

About The Role

In this role you will coach and support others to deliver for children, young people and families (Leader of Others) in accordance with the Children's Health Queensland Leadership Excellence Framework and the Queensland Public Service and the CHQ values . Your contribution will include:

• Co-ordinate, manage and lead workflow of administration staff reporting to this position; including preparation of rosters, payroll activities, management of workloads, organisation of relief where appropriate, performance planning and review, and ensuring duties are completed efficiently and within set timeframes.
• Ensure that administration support duties are completed efficiently and effectively within timeframes; interpret procedures and develop work instructions; initiate and implement administrative systems to provide optimal support services that align with Divisional priorities under the guidance of the Administration Lead.
• Manage the administration staff to ensure that the functions associated with referral management, revenue optimisation, waitlists, bookings, cancellations and rescheduling using the relevant information systems are completed proficiently and in a timely manner including support for these systems.
• Maintain well-developed skills in the use of Microsoft Office applications, Smart Referrals Workflow Solution (SRWS), HBCIS, ESM, TIMS, PureCloud and other hospital specific software, which assists with the provision of administrative support to patient services.
• Conduct quality audits, monitor and evaluate appropriate reporting systems, administrative procedures, processes and work practices to enhance outcomes, maintain professional standards within the administrative workforce and improve customer service.
• Build and maintain a high level of communication and negotiation with internal and external stakeholders to ensure Divisional goals are achieved, and a high level of service is delivered across the Division.
  

About Children's Health Queensland Hospital and Health Service (CHQ HHS)

Children's Health Queensland is a recognised leader in paediatric healthcare, teaching and research, delivering a full range of clinical services and training, tertiary and quaternary care and health promotion programs to children and young people from across Queensland and northern New South Wales.
Our interprofessional workforce of more than 5,000 people deliver responsive, integrated and internationally recognised person-centred care through a network of services and facilities, including the Queensland Children's Hospital , Jacaranda Place, Ellen Barron Family Centre, our Child and Youth Community Health Service , our Child and Youth Mental Health Service , and other statewide services and programs including specialist outreach and telehealth services.

Inclusion and diversity

To encourage inclusive practices in recruitment, we are committed to increasing our Aboriginal and Torres Strait Islander Health Workforce and building inclusive cultures that respect and promote human rights and Workforce Diversity and Inclusion. CHQ is an equal opportunity employer.

Some of the great benefits of working at CHQ HSS

Benefits

If you're looking for a rewarding career, and you're excited to contribute to the development of Australia's best paediatric health service, come and join the team at CHQ and enjoy a range of benefits including:

• Opportunities for professional growth and development
• Competitive renumeration
• Annual pay increases
• 12.75% employer superannuation contribution
• 17.5% annual leave loading
• Salary packaging
• Employee wellness and assistance program
• Work/life balance, variety, and flexibility
  

You can find out more about why it's so great to work at CHQ HHS here .

Occupational group

Administration