Admin & Reservations Operations Lead

Tangalooma Water Sports; Tangalooma; Sur place; AUD 60 000 - 75 000; Plein temps

Résumé du poste

Tangalooma Water Sports is seeking an organised administrator with strong customer service to coordinate a small team. Reporting to the Administration Manager, you will support bookings, enquiries and daily staffing across Tangatours, Watersports and Tangalooma Island Resort.

You will manage emails, phone inquiries, bookings and payroll information, plan daily staffing, and prepare manifests and reports. Experience in administration, reservations or guest services is preferred, with proficiency

Qualifications

• Experience in administration, reservations, customer service or team coordination.
• Proficiency with email, inbox management, Excel and Word.
• Confidence with booking systems and shared calendars.
• Attention to detail with bookings, payments and timesheets.
• Ability to plan staffing needs during busy periods.
• Strong communication and confidentiality.
• Tourism/resort/cruise guest-service experience is a plus.
• Experience with Tanda or similar workforce systems is a plus.
• Experience with group bookings, private charters and payment reconciliation is a plus.
• First Aid and CPR qualifications are highly regarded.

Responsabilités

• Respond professionally to email, telephone and online enquiries.
• Process bookings, amendments, cancellations and group or private charter enquiries.
• Plan daily staffing requirements around bookings, tour schedules and cruise ship arrivals.
• Coordinate and oversee staff allocations, breaks and daily priorities within agreed rosters.
• Assist with rosters, leave coverage, timesheet checks and payroll information.
• Liaise with Tangalooma Island Resort regarding bookings, guest requirements and operational changes.
• Prepare tour manifests, staffing plans, booking reports and daily handovers.
• Assist with payments, reconciliations and approved refunds.
• Support new staff onboarding, including employee record setup, induction and training.
• Maintain accurate records and identify ways to improve administration processes.

Connaissances

Administration

Reservations

Customer service

Team coordination

Email correspondence

Excel

Word

Booking systems

Calendar management

Staffing planning

Confidential information

Outils

Tanda

POS software

Description du poste

Tangalooma Water Sports is seeking an organised administrator with strong customer service to coordinate a small team. Reporting to the Administration Manager, you will support bookings, enquiries and daily staffing across Tangatours, Watersports and Tangalooma Island Resort.

You will manage emails, phone inquiries, bookings and payroll information, plan daily staffing, and prepare manifests and reports. Experience in administration, reservations or guest services is preferred, with proficiency