Watersports Shift Leader & Snorkel Tour Coordinator

Tangalooma Water Sports; Tangalooma; On-site; AUD 65,000 - 85,000; Full time

Job summary

Tangatours and Tanga Watersports deliver marine tours, watersports and island experiences at Tangalooma Island Resort. Our team welcomes resort guests, day visitors and cruise ship passengers.

A practical team leader is sought to develop management skills, coordinate daily activities, support staff and deliver safe, enjoyable guest experiences at Tangatours and Tanga Watersports on Moreton Island.

Qualifications

• Supervisory experience in watersports, marine tourism, outdoor recreation or similar operation.
• Current First Aid and CPR qualifications.
• Strong water confidence and safety awareness.
• Good communication, organisation and customer service skills.
• Basic computer skills for email, bookings and roster records.
• Minimum Rescue Diver and/or snorkel guiding experience.
• Must live on Moreton Island.
• Roster includes weekends, public holidays and busy cruise ship periods.

Responsibilities

• Coordinate daily watersports activities, staff allocations and equipment readiness.
• Lead shift briefings and handovers, and support rosters, breaks and staff coverage.
• Assist with staff induction, training and day-to-day supervision.
• Ensure guest briefings, safety equipment and activity procedures are followed.
• Monitor weather and operating conditions, and raise safety concerns promptly.
• Handle guest enquiries and routine complaints professionally.
• Ensure equipment is checked, washed down and stored correctly, and report maintenance issues.
• Support emergency responses, incident reporting and follow-up actions.
• Supervise and assist in in-water activities. Notably snorkel tours conducted at the Tangalooma Shipwrecks.

Skills

Leadership

Communication

Customer service

Organisation

Computer basics

Job description

Tangatours and Tanga Watersports deliver marine tours, watersports and island experiences at Tangalooma Island Resort. Our team welcomes resort guests, day visitors and cruise ship passengers.

A practical team leader is sought to develop management skills, coordinate daily activities, support staff and deliver safe, enjoyable guest experiences at Tangatours and Tanga Watersports on Moreton Island.