Assistant Administration Manager

Tangalooma Water Sports; Tangalooma; On-site; AUD 60,000 - 75,000; Full time

Job summary

Tangalooma Water Sports is seeking an organised administrator with strong customer service to coordinate a small team. Reporting to the Administration Manager, you will support bookings, enquiries and daily staffing across Tangatours, Watersports and Tangalooma Island Resort.

You will manage emails, phone inquiries, bookings and payroll information, plan daily staffing, and prepare manifests and reports. Experience in administration, reservations or guest services is preferred, with proficiency

Qualifications

• Experience in administration, reservations, customer service or team coordination.
• Proficiency with email, inbox management, Excel and Word.
• Confidence with booking systems and shared calendars.
• Attention to detail with bookings, payments and timesheets.
• Ability to plan staffing needs during busy periods.
• Strong communication and confidentiality.
• Tourism/resort/cruise guest-service experience is a plus.
• Experience with Tanda or similar workforce systems is a plus.
• Experience with group bookings, private charters and payment reconciliation is a plus.
• First Aid and CPR qualifications are highly regarded.

Responsibilities

• Respond professionally to email, telephone and online enquiries.
• Process bookings, amendments, cancellations and group or private charter enquiries.
• Plan daily staffing requirements around bookings, tour schedules and cruise ship arrivals.
• Coordinate and oversee staff allocations, breaks and daily priorities within agreed rosters.
• Assist with rosters, leave coverage, timesheet checks and payroll information.
• Liaise with Tangalooma Island Resort regarding bookings, guest requirements and operational changes.
• Prepare tour manifests, staffing plans, booking reports and daily handovers.
• Assist with payments, reconciliations and approved refunds.
• Support new staff onboarding, including employee record setup, induction and training.
• Maintain accurate records and identify ways to improve administration processes.

Skills

Administration

Reservations

Customer service

Team coordination

Email correspondence

Excel

Word

Booking systems

Calendar management

Staffing planning

Confidential information

Tools

Tanda

POS software

Job description

We're looking for an organised administrator with strong customer service skills and the confidence to coordinate a team. Reporting to the Administration Manager, you'll support bookings, enquiries and daily staffing while keeping communication clear between Tangatours, Watersports and Tangalooma Island Resort.

Key responsibilities

Respond professionally to email, telephone and online enquiries.

Process bookings, amendments, cancellations and group or private charter enquiries.

Plan daily staffing requirements around bookings, tour schedules and cruise ship arrivals.

Coordinate and oversee staff allocations, breaks and daily priorities within agreed rosters.

Assist with rosters, leave coverage, timesheet checks and payroll information.

Liaise with Tangalooma Island Resort regarding bookings, guest requirements and operational changes.

Prepare tour manifests, staffing plans, booking reports and daily handovers.

Assist with payments, reconciliations and approved refunds.

Support new staff onboarding, including employee record setup, induction and training.

Maintain accurate records and identify ways to improve administration processes.

About you

Previous administration, reservations, customer service or team coordination experience.

Proficiency in email correspondence, inbox management, Microsoft Excel and Word.

Confidence using booking systems, shared calendars and business software.

Strong attention to detail with bookings, payments and timesheets.

Ability to plan staffing needs and adjust priorities during busy periods.

Clear communication, practical problem-solving skills and a professional approach to confidential information.

Highly regarded: Tourism, resort or cruise ship guest-service experience.

Highly regarded: Experience with Tanda or similar workforce systems and point-of-sale software.

Highly regarded: Experience with group bookings, private charters and payment reconciliation.

Highly regarded: First Aid and CPR qualifications.

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