Accounts & Customer Service Specialist — Onsite

seek.com.au; Gosford; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Friendly team environment

Varied role with daily variety

On-the-job training

Growth across finance and customer svc

Fast-paced growing business

Ownership and growth opportunities

Job summary

seek.com.au is seeking an Accounts & Customer Service Officer to join our Gosford-based team. This is a full-time role, with consideration for shorter hours for the right candidate, combining accounts administration with customer service support.

In this hands-on position you will manage payments, invoices and customer queries, while assisting with general office tasks. A collaborative, proactive mindset and strong communication skills are essential to succeed.

Qualifications

• Experience in accounts administration or customer service.
• Confident on the phone and comfortable making regular outbound calls to customers.
• Basic understanding of accounts receivable/payable and bank reconciliations.
• Strong attention to detail and good organisational skills.
• Excellent communication and a friendly, professional approach to customer service.
• Confidence learning new software and processes.

Responsibilities

• Accounts & Finance Administration: Following up outstanding customer payments and managing debtor enquiries; Allocating customer payments and receipts; Processing accounts payable invoices; Assisting with month-end supplier reconciliation; Maintain accurate records of customer communication and payment commitments; Resolve invoice discrepancies and customer account issues; Completing daily bank reconciliations; Assisting with general accounts administration and finance-related tasks.
• Customer Service & Administration: Responding to customer enquiries via phone and email; Processing and entering customer orders; Assisting customers with order, invoice and account enquiries; Providing general customer service and administrative support; Supporting the wider team with day-to-day operational requirements.

Skills

Accounts administration

Customer service

Phone communication

Organisational skills

Attention to detail

Communication skills

Learn new software

Prioritisation

Teamwork

Proactive attitude

Job description

seek.com.au is seeking an Accounts & Customer Service Officer to join our Gosford-based team. This is a full-time role, with consideration for shorter hours for the right candidate, combining accounts administration with customer service support.

In this hands-on position you will manage payments, invoices and customer queries, while assisting with general office tasks. A collaborative, proactive mindset and strong communication skills are essential to succeed.