Admin and Rostering Coordinator

First Priority Care PTY LTD; Brisbane; Remote; AUD 59,000 - 72,000; Full time

Job summary

First Priority Care PTY LTD is seeking an Admin and Rostering Coordinator to be the first point of contact for clients, families and staff. This full-time, remote role offers Brisbane-based preference with occasional client visits.

You will manage rosters, respond to inquiries, and ensure shifts are filled across the team. Strong rostering experience in disability or community care is required, with familiarity with ShiftCare, excellent phone and written communication, and a proactive, organised

Qualifications

• Previous rostering or admin experience in disability, aged care or community care.
• Experience with ShiftCare or a similar rostering platform.
• Confident and warm on the phone, with strong written communication.
• Experience recruiting or screening support workers is a big plus.
• Highly organised, calm under pressure and good at problem-solving last-minute roster gaps.
• Working knowledge of the NDIS and SCHADS Award.
• A reliable home office setup and internet connection.
• A current driver's licence and own car (for occasional client visits).

Responsibilities

• Answer all incoming First Priority Care phone calls, Monday to Friday.
• Manage and reply to the admin inbox promptly and professionally.
• Keep all shifts filled: build and manage rosters, handle cancellations and sick calls, and find replacement cover quickly.
• Match support workers to participant needs, preferences and availability.
• Recruit support workers: advertise roles, screen applicants, run interviews and recommend hires.
• Liaise with participants, families, support coordinators and plan managers.
• Visit clients when needed (e.g. meet and greets or check-ins).
• Work closely with our back-office team, who handle payroll, staff onboarding paperwork and progress note checks.

Skills

Rostering admin

ShiftCare

Phone communication

Recruitment

Highly organised

NDIS knowledge

SCHADS Award

Home office setup

Driver's license

Job description

First Priority Care PTY LTD - Coorparoo QLD

First Priority Care is a family-run, boutique registered NDIS provider supporting people with disability across Brisbane, including Supported Independent Living (SIL). We're a small team that cares about doing things properly, and you'll work directly with the director.

About the role

We're looking for an Admin and Rostering Coordinator to be the first point of contact for our clients, families, support coordinators and support workers, and to keep every shift covered. This is a full-time, Monday to Friday role, worked remotely. Brisbane-based candidates are strongly preferred, as the role may occasionally involve visiting clients, but we're open to applicants based anywhere in Australia.

Key responsibilities

Answer all incoming First Priority Care phone calls, Monday to Friday.

Manage and reply to the admin inbox promptly and professionally.

Keep all shifts filled: build and manage rosters, handle cancellations and sick calls, and find replacement cover quickly.

Match support workers to participant needs, preferences and availability.

Recruit support workers: advertise roles, screen applicants, run interviews and recommend hires.

Liaise with participants, families, support coordinators and plan managers.

Visit clients when needed (e.g. meet and greets or check-ins).

Work closely with our back-office team, who handle payroll, staff onboarding paperwork and progress note checks.

What we're looking for

Previous rostering or admin experience in disability, aged care or community care.

Experience with ShiftCare or a similar rostering platform.

Confident and warm on the phone, with strong written communication.

Experience recruiting or screening support workers is a big plus.

Highly organised, calm under pressure and good at problem-solving last-minute roster gaps.

Working knowledge of the NDIS and SCHADS Award.

A reliable home office setup and internet connection.

A current driver's licence and own car (for occasional client visits).

What we offer

$65,000 + super, full-time, Monday to Friday.

A supportive, close-knit team where your work makes a real difference.